Waleska Juarez

  • San Salvador El Salvador
Waleska Juarez


Dear Employer:

I am enclosing a resume for your review. Please consider this letter as my formal application presenting my background, education and experience.

I have over 10 years experience in Costumer Service and Businnes Administration; and I am well versed in those areas also in conjunction with the use of a second lenguage English.

I have considerable experience in dealing with custumer service issuesalso with administrative accounts and a thorough knowledge of the process and procedures of the corporate environment. I work well with people and enjoy getting the work at hand completed.

May I arrange an interview to further discuss my qualifications? I am available for an interview at a mutually convenient time.

Thank you for your time and consideration.


Claudia Waleska Juarez

Work History

Work History

Tech support/Care/Sales Agent

Benson Communications

vHandling tech support calls for telecommunications

vSell products to new customers

vCustomer care agent

2008 - 2009

Bilingual Secretary Receptionist

Instituto Americano de Estudios Superiores

vHuman Resources assistant.

vCostumer service.

vAnswering telephone (PBX).

vGenerating weekly on demand checks.

vPerformed accounts payable functions.

2000 - 2005

Secretary and costumer service

Productos Nonoya`s de El Salvador

vPerformed accounts payable functions.

vManaged vendor accounts, generating weekly on demand checks.

vSupervision of Accounting and Administrative Staff.

vAnswering telephone (PBX).

vGeneral knowledge of accounting.

1990 - 1992

Secretary Receptionist

Kativo Commercial de Guatemala

vProvide administrative/secretarial support for the sales department.

vAnswering telephone.

vCostumer service.

vResolving and referring a range of administrative problems and inquiries.

vPrepared company accounts.

1987 - 1989

Secretary Receptionist

Empresa Fabrigas de Guatemala

vProvided telephone support (PBX).

vCostumer service.

vManaged accounts payable, accounts receivable, and payroll departments.

vPerformed general office duties and administrative tasks.


2005 - 2010

College degree in English

Universidad Tecnológica de El Salvador




                    v  Highly trustworthy, discreet and ethical. v  Resourceful in the completion of projects, effective at multi-tasking. v  Possess strong analytical and problem solving skills, with the ability to make well thought out decisions. Excellent written and verbal communication skills v  Application Programs: Excel // Power Point // Word v   Operative systems: windows 98, 2000 and XP.



 Grammar course

Centro Cultural Salvadoreño 2010

 Actualizations in Business redaction and Orthography


 Specialised English Course for the Call Centers Field”

National English Center Santa Tecla


for International Communication