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Work experience

Dec 2010Present

Customer Service Associate

·Answer all incoming calls, transferring calls, inputting data given by vendor partners or customers

·Tracking orders, updating information, contacting vendors or customers regarding orders

·Reviewing data for accuracy and uploading client documents into exclusive software system

Sep 2010Nov 2010

Office Assistant

Brightside Academy

·Proofreading documents for verification of information

·Reviewing, editing, and return of documents to parties if information was not valid

·Scanning, copying, or faxing documents if necessary

Apr 2010Sep 2010

Conflicts Processing Specialist

K&L Gates

·Responsible for reviewing, processing, and assessing search results and distribution of Conflict Check Memoranda

·Conflicts database linking

·Use of software programs Elite, Metastorm, Microsoft Office (Excel, Word, Access)

·Review conflicts searches, search databases, proofread, scan and re-attach/rename documents

Oct 2009Apr 2010

Dock Worker

FedEx National LTL

·Forklift Operation and moving of freight such as boxes, packages, pallets, and some hazardous         materials

·Use of handheld scanner for verifying freight

·Some hand tool operation such as use of bolt cutters and 2x4’s

·Shipping and receiving

Aug 2007Apr 2010

Client Services Coordinator

The Solution Center

·Telephone switchboard operation, data entry, client welcome and orientation, registration service, shipping and receiving

·Technical services including A/V and IT equipment, set-up, troubleshooting and basic maintenance, basic networking, assisting clients with A/V and computer equipment

·Concierge services including contacting taxi/shuttle services, providing external directions, making reservations, valet services, provide suggestions for dining, lodging, and entertainment

·Office services including copying, printing, faxing, and collating

·Coordinate catering, coordinate with vendors, tour preparation

·Manage petty cash and payment systems in accordance with company procedures and policies

·Maintain upkeep and condition of all equipment, furniture, fixtures, and fabric of facility premises

·Maintain knowledge of health and safety, security, emergency systems, staff and customer awareness, according to company policy and relevant law

Jun 2005Jun 2007

Flooring Installer

Richville Furniture

·Aided in installation of flooring such as vinyl, carpet, linoleum, tile and hardwood

·Delivery of household furniture such as couches, mattresses, chairs, table sets, and bed sets

·Manual labor, consistent lifting of 70 lbs. or greater, use of hand tools including compressors, nail gun, handsaw, utility knives

·Focus on customer service and satisfaction of product being delivered or installed

Aug 2005May 2006

Office Assistant

St. Lawrence University

·Conducted office duties such as copying, printing, sorting mail, preparing bulk mailings, and assisting faculty members

·Distributed departmental event notices throughout campus

·Telephone operation and sorting email for office administrative assistants



Power Tool Capability
Able to use or operate the following tools without supervision: Hammers, nail guns Skil Saw, hand saw, reciprocating tools
Forklift Operation
Able to operate forklift for material handling purposes. 
Experience in all facets of the theatre including:   Lighting  Stage setup  Performance  Acting styles  Children's Theatre  Soundboard operation Playwriting Shakespeare
Customer Service
Experience in all facets of customer service including: Answering phones  Direct customer service via face-to-face interaction  Travel arrangements  Troubleshooting technical malfunctions Preparing conference calls through telecom setup Some experience in video conferencing  
Basic understanding of Spanish. Able to read more accurately than if speaking.
Basic understanding of French. Able to read more accurately than if speaking.
Electronic Maintenance
Able to troubleshoot basic internet malfunctions (both wirless and wired) as well as office items including copiers, printers, fax machines, and scanners.
Audio Visual Troubleshooting
Familiar with sound equipment such as: Sound boards Recording equipment, amplifiers, speakers, microphones Projector setup and troubleshooting Basic internet (wireless and wired) troubleshooting Basic PC troubleshooting
Microsoft Office
Familiar with the following software programs: Microsoft Excel Microsoft Word Microsoft Outlook  Internet Explorer, Mozilla Firefox PowerPoint


Angela Rodrigues

Co-worker from 2007-2010.

Dave Geikler

Employer from 2007-2010.


Ever since my high-school graduation I have been trying to find a career path that I feel would suit me best in life. It has been a very windy path indeed. Throughout my career I have found that being a "jack of all trades" has helped me tackle any position. I have the technical knowledge close to what an IT Specialist sustains along with the customer service skills of any administrative assistant, and the manual labor capabilities of any carpenter or construction worker. I have the utmost pride in my work, and know that I am able to overcome any challenge that is set before me. 


To advance my knowledge in teaching techniques in order to receive a teaching certification for grades K-12. I would also like to further my knowledge of design techniques in regards to architecture via AutoCAD or other designing software.


  • Exercising
  • Reading
  • Working with tools
  • Designing
  • Writing
  • Movies, film
  • Music, radio
  • Sports, (both watching and competing)
  • Swimming
  • Medical research (different forms of cancer)
  • Technology/Electronics (from computers to music equipment)