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Work experience

Mar 2009Present

Client Service Representative

JP Morgan Chase
  • Accurately handle large deposits, withdrawals and payments on a daily basis
  • Keep customers engaged while processing their financial transactions
  • Identify and sell products and services beneficial to the clients
  • Complete reports to government when necessary
  • Answer and direct clients' calls appropriately
  • Listen to clients' complaints and resolve/ direct to a higher official
  • Answer to clients' questions and explain bank's services and products
  • Balance cash register at the end of the day and secure cash following security procedures 
Sep 2006May 2007

Customer Service Representative


  • Handle general questions and complaints from customers
  • Help customers in completing purchases, or other transactions
  • Answer phone calls and assist customers with orders, questions
  • Markdown prices on merchandise
  • Organize sales floor before leaving 
  • Multi-task between the duties of cashier, merchandiser, fitting room person
Oct 2006Feb 2007

Sales Support

  • Work as a team player in a fast-paced environment
  • Assist with markdowns, transfers and vendor consolidations
  • Participate in inventory taking process
  • Organize and sort merchandise
  • Help in completing a sale when necessary


Business Administration Accounting student with high GPA, growing professional experience, who is willing to learn and grow with the right company. Passionate about achieving a challenging position that allows meaningful contribution to a business's success.

  • Over four years of experience in interacting with customers and solving issues as well as taking complaints respectfully
  • Technical skills include MS Word, Excel, Power Point, Outlook, Adobe, web search engine, and accounting software such as Quickbooks and Microsoft Dynamics.
  • Experienced in preparing individual taxes using Turbo Tax software
  • Knowledge of accounting principles, systems, and functions, including journal entry preparation, general ledger, payroll, reconciliation, Accounts Payable and Accounts Receivable
  • Fluent in English and Russian
  • Organized and confident, youthful yet mature individual ready to contribute to your company's success
  • Education

    Sep 2011Present

    Bachelor of Arts in Business Administration

    University of Washington

    Expected graduation date: Spring 2013

    Sep 2008Mar 2011

    Associates in Business

    Bellevue College
    • Received Associate in Business March 2011
    • Received Industry Champion Certificate as a best performing company in Glo-Bus simulation for Intermediate Accounting course June 2010
    • Received Associate in Arts: Paraprofessional Accounting March 2009
    • Received Certificate of Achievement: Accounting Assistant June 2008