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Work experience

Feb 2009Present


985 Park Avenue

• Maintain lobby and track activities concerning the tenants

• Provide high-class service to tenants and guest

• Track incoming calls and transfer them to appropriate parties

Jan 2010May 2010

Marketing Intern


•Researched and put together information for a competitive analysis of children’s networks

•Put together PowerPoint presentations for client meetings

•Worked with marketing team to send out assets to cable providers

•Assisted in tape dubbing

Sep 2009May 2010

Customer Service Representative

National Basketball Association

• Assisted customers over the phone with product, order and event inquiries• Answered multi-line phone and properly direct calls to other departments• Inquired, informed and placed ticket orders for different events through Ticketmaster• Assisted customers in person and provided information on products/services available• Opened and closed register & Ticketmaster at beginning and closing of business day

May 2008Apr 2009

Construction & Quality of Life Units Customer Service

NYC Department of Buildings

• Generated, dispositioned, modified complaints, entered into BIS• Answered multi-line telephones and in-person inquiries• Worked on special projects such as FDNY Stop Work Order Enforcement• Performed administrative assistant duties for Chief Construction

Sep 2007Jan 2009

Front Desk Receptionist/Tutor

Kumon of Ridgewood

• Conducted front desk duties such as signing students in, checking progress status, etc.• Provided and attended information sessions for perspective parents and students• Distributed, collected and counted monthly tuition envelopes• Provided tutoring in English and math for students in grades Pre-K to 12th grade

Jan 2006Aug 2007


Best Service Auto Body

• Resolved customer problems efficiently and in a timely manner• Answered phones and directed calls as deemed necessary• Managed calendar, travel arrangements, and data

Jun 2006Jun 2007

Program Office Staff/Office Assistant

Grover Cleveland High School

• Attended to daily updates of student programs• Established and updated student and class groups• Organized, printed and distributed programs and report cards to



CUNY City Tech


Microsoft Office Suite