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A results driven, caring person with a passion for relationship building and supporting others. An adaptable self starter.

Community Support Skills

  • Supportive, caring and empathetic
  • Adaptable and patient, good listener and communicator
  • Ability to communicate with a variety of people and groups
  • Establish clear professional boundaries
  • Well organised with good planning skills
  • Leadership experience
  • Sound counselling and advocacy skills
  • Able to work irregular and flexible hours

Technology Skills

  • Microsoft Office - Word, Excel, Powerpoint & Outlook
  • ACT Customer Relationship Management
  • Adobe Photoshop Elements
  • Advanced Internet Skills
  • Social Networking - Linked In, Facebook, Twitter
  • Email Marketing Software
  • Wordpress
  • Basic knowledge of HTML

Sales & Management Skills

  • Possess effective sales and negotiation talents
  • Extensive management and business skills
  • Passionate about outstanding customer service
  • Proactive lead generator and database manager
  • Experienced in staff management and training
  • Experienced in personnel and human resource tasks
  • Designer of innovative marketing and creative writing
  • Enthusiasm for systems design and implementation
  • Adept with analysing and communicating information

Employment History


E-Commerce - Self Employed

Kiwi Corner Dairy

Website Building, Marketing, Social Media, Sales, Buying,  Administration, Quoting, Administration, Accounts.

Running two e-commerce businesses selling retail products online. Tasks include building, operating and maintaining websites. Product selection, controlling stock levels and pricing. Creating and implementing marketing. Compiling and dispatching orders.

  • Have built two e-commerce websites from the ground up.
  • Ran successful social media marketing campaigns.

Care Worker

Solway Trust

Advocacy, Support, Social Services, Relationship Management, Client Finances, Household Duties.

Responsibilities included the care and support of people residing in a residential home. All are adults with dual disabilities (intellectual & psychiatric). Tasks include assisting those people in their daily lives, running of the household and personal hygiene, etc. Ensuring the provision of all services required by clients.

  • Most of the residents within the trust are high need individuals, many requiring assistance with personal care, bathing and toileting.
  • All residents have very challenging behaviours.

Residential/Lifestyle Sales Consultant

Ray White Real Estate

Prospecting, Presentations, Appraising, Marketing, Customer Relationship Management, Sales, Negotiation, Contract Preparation & Management.

Have become a highly knowledgeable consultant qualified and experienced in agency management, administration and sales. Dedicated to continual skill updating to ensure provision of leading edge service.

  • Have developed prospecting methods and presentations to make very productive use of I.T. resources particularly the internet, C.R.M., email prospecting, social networking and presentation software.
  • Helped clients in averting a pending mortgagee sale by intervening and cooperating with their financiers. The result was preventing a potential negative equity result and saving the clients an estimated $40,000.

Sales Manager

Barfoot & Thompson

Team Management & Supervision, Planning & Implementing Marketing, Recruitment, Salesperson Induction & Mentoring.

Sales Manager of the Pukekohe office with a team of 36 salespeople & associates, 5 administrators and 4 rental staff. Primary responsibility was the supervision, training, mentoring and encouraging of sales consultants.

  • The team was recognised in the 2008/09 year for achieving the number one position out of a company’s 60 plus branches. The only time the branch has achieved this result.
  • Achieved targeted market share increase in suburb of Tuakau, targeted share of lifestyle & rural market, and individual income targets for majority of rural consultants.
  • Designed and introduced two regular advertising publications for the the local marketplace which continue to be used.

Branch Manager

Barfoot & Thompson

Team Management & Supervision, Financial Control, Implementing Marketing, Managing Trust Account, Contract Preparation, Management & Discharge, Recruiting.

Manager of the Waiuku office with a team of 12 salespeople, 2 administrators and 2 rental staff. The main focus was on supervising, training, mentoring and encouraging the sales team, managing the real estate office and the discharge of real estate contracts on a day to day basis.

  • Achieved the position of Branch Manager in 3 years - the minimum period allowed under the Real Estate Act at the time.
  • Managed and led the sales team to achieving a market share of in excess of 50% in a market competed in by 6 real estate companies.
  • Increased the office a profit ranking from #55 to #32 in a company that is comprised of over 60 branches.
  • Often used as an example branch for new managers to visit particularly to study the customer service systems I had developed.

Residential Sales Consultant

Barfoot & Thompson

Prospecting, Presentations, Appraising, Marketing, Customer Relationship Management, Sales, Negotiation, Contract Preparation & Management.

Real estate is where I developed excellent sales and negotiation skills and utilised a talent for planning, organisation, and systems. Have gained an excellent knowledge of local market trends and property values and a thorough understanding of property and trading laws.

  • Implemented campaign for one of Auckland’s most successful real estate auctions in 50 years. Combined sales amounted to the largest ever in Pukekohe.
  • Achieved a position in the top 25 auction salespeople in the company (of approximately 1000 salespeople)
  • Instigated the use of modern personal promotion in the local market as the first local consultant to use more international methods of self-marketing.
  • First consultant in the local market to make extensive and productive use of technology and the internet.

Fencing & Deck Building Contractor

Self Employed

Administration, Marketing, Staff Management, Product Design, Quote Preparation, Costing, Estimating, Product Manufacture, Project Building and Installation, Training, Buying, Financial Control, Administration, Payroll, Accounts.

Started and managed a contracting business installing residential fencing and decks. Built up and subsequently constructed own premises to manufacture timber trellis, pre-made fence panels, garden gazebos and related items.

  • Ran a successful and profitable small business which employed three full time staff.
  • Became the major supplier of timber trellis and related products to retailers in the Franklin market.
  • Subcontracted to Transit New Zealand to complete a major residential fencing installation on several kilometers of State Highway 2, Maramarua.

Community Support

IHC/Waikato Disability Trust/Solway Trust

Advocacy, Support, Social Services, Facilitating Meetings, Relationship Management, Staff Supervision, Financial Control.

As community support for the IHC, Spectrum Care and Solway Trust organisations responsibilities included the running of homes occupied by clients with an intellectual disability and assisting those people in their daily lives. Ensuring the provision of all services required by clients, management of financial resources, preparing and conducting planning meetings and reporting to management. An important part of the role was communication with clients’ family members and outside service providers.

  • Introduced an innovative method of lifestyle planning (individual goal setting) based on "brain-storming" that involved client's families, friends and employers.
  • Selected as the planner and facilitator of client lifestyle planning meeting filmed for a national staff training video.
  • Great success in advocating for and managing clients access to and participation in their local communities.


Self Employed

Retail Management, Staff Supervision, Recruitment, Training, Merchandising, Buying, Financial Control, Administration, Payroll, Accounts, Marketing.

Owner/operator of a 7 day convenience store and acquired valuable experience managing and operating a smaller retail business which complemented the skills gained from earlier supermarket management positions.

  • Undertook a complete redesign and branding of the store upgrading it to become a modern, well laid out convenience store.
  • Recognised as one of Hamilton's "Top Shops" by popular vote.

Store Manager

Devonport New World

Retail Management, Staff Supervision, Recruiting, Merchandising, Buying, Financial Control, Administration, Payroll, Accounts.

Advanced rapidly into supervisory and management roles progressing through the positions of Grocery Assistant, Checkout Supervisor, Produce Department Manager, Grocery Department Manager, Office Manager and Store Manager.

    • Achieved the position of Store Manager overseeing five Departmental Managers within 4 years assuming overall responsibility for the running of a supermarket at the age of 20.
    • Awarded a scholarship by Foodstuffs (Auckland) Limited which was only offered to 1 or 2 of the company's most outstanding management development graduates per year.



      Branch Manager Certificate

      Real Estate Institute of New Zealand

      The qualification required to manage a real estate office which incorporates unit standards of competency from the National Qualifications Framework. Completed with a specialist option in rural sales.


      National Certificate in Real Estate (Branch Manager)

      Open Polytechnic

      Builds on skills and knowledge as a salesperson to a level that they can then manage real estate projects, real estate staff, the preparation and discharge of contracts, appraisal in different real estate sectors and financial transactions including trust accounts. Provides the knowledge base for running a real estate business.


      National Certificate in Real Estate (Salesperson)

      Tafe College

      The qualification provides the essential skills and knowledge needed to to appraise the value of property and to sell property in New Zealand. It also covers the legal requirements needed to bring about a sale or transaction that meets the client and customer needs within the law.



      Massey University

      Studied 4 papers extra-murally including Social and Developmental Psychology and General and Experimental Psychology.


      Foodstuffs Scholarship in Retail Management

      Foodstuffs (Auckland) Limited

      Awarded a scholarship by Foodstuffs (Auckland) Limited which was presented to only 1 or 2 of the companys' most outstanding management development graduates per year.


      National Certificate in Retailing

      Foodstuffs (Auckland) Limited

      Recognises that the holder has skills and knowledge relating to staff, customers, products, communication, and administration in a retail environment. People who achieve this qualification have the ability to undertake a range of retail tasks at a supervisory level.


      NZIM Certificate in Management

      New Zealand Institute of Management

      Training in all aspects of supervision and management. Emphasis on practical applications directly relevant to the workplace.  Management roles, principles of management, characteristics of effective managers, management functions - planning, organising, leadership & control.


      School Certificate

      Takapuna Grammar School

      Achieved passes in School Certificate English, Mathematics, Geography, Biology and Commerce.


      • Licensee Branch Manager - Real Estate Agents Authority
      • Licensee Saleperson - Real Estate Agents Authority
      • Past member of Real Estate Institute of New Zealand
      • Past member of Business Network International
      • Past member of Waiuku Business Association
      • Served on Sandspit Road Primary School PTA

      Hobbies & Interests

      • Acoustic guitar and music
      • Boating and fishing
      • Computing
      • Family camping
      • Vegetable gardening