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Othman Alaqad

Unit Manager at Solving Efeso

Work experience

Apr 2012Present

Saudi Arabia, Unit Manager

Solving Efeso
Specialized in strategy and organizational consulting for company competitiveness; Strategy in Action is the winning approach to guarantee clients the focus on development opportunities and the achievement of fast and measurable performance improvements. As a result of the acquisition of Hands-On Management Consulting by Solving Efeso Consulting. Responsible for the Saudi Arabia market to serve” C “level clients with a broader set of consulting services and open the door of new categories of clients in the market; In charge to develop and implement region business strategies; leading business development, qualifying opportunities, and developing strong client relationships; Accountable for the strategic direction of new and existing clients also maintained loyalty of existing customers; Developed important accounts such as STC, Saudi Cargo, and NCB “National Commercial Bank” provided Management trainings and Consultant services; participated in several Key Account Teams, collaborated with colleagues from different parts of the world in the preparation of offers and negotiations with large clients as Riadda Group, IEC “International Extended Care” and Cigalah Group. Key Results:  Implementing aggressive business Plan, strategic pricing and marketing plan that contributes to substantial overall business growth.  Lead Saudi market operations and business and impactful business reporting model.  Maintaining exceptionally high standards in selling solutions, customer relationship functions and promoting needs-based technologies.  Leading high-level negotiations, managing strategic alliances, developing “win-win” programs and closing major deals.
Feb 2009Sep 2012

Country Manager/Business Development

Hands-On Management Consultant
Provide management consulting services and management training for mid-sized companies and large enterprises. Contracted to help the company in opening its first branch in the Saudi market, authorized to lead the startup and managerial processes, business development and operations management. Delegated to achieve solid market position as a leading management-consulting firm in the market by offering Business Improvement Programs (from Strategy to full implementations); also introduced for the first time to the market a WEB-BASED Business Simulation training for all executive levels and other management trainings. Key Results:  Played a key role in ensuring successful start on and Managed business complexities.  Developed the regional growth strategy and for services to secure new opportunities, maximizing revenue and profitability.  Entrusted with P&L, financial reporting and expense management.  Secured 3 years business contract with Saudi Telecom Co. STC, ranked as No.2 among Asian Companies in terms of Market Value as major client in the first year of business  Increased revenue by 100% of expected results in 2011.  Succeeded in building a trusted/strong business relationship with clients key people.  Proposed potential business opportunities and sought potential partners.  Designed and wrote client proposals, contracts and all necessary documentation.  Succeeded in closing new business deals in the Bank industry “Al-Rajhi Bank, and NCB”.
Jul 2007Dec 2008

Business Delivery/Account Manager

Microsoft Arabia
Provides consulting services designed to support Microsoft customers with their optimization and deployments of Microsoft technologies for mid-sized and large companies "Government and Telecom sectors". As a key account business manager, I was the immediate responsible for all encountered risks, revenue generation, growth and customer satisfaction for the assigned customer accounts; as a group leader of Microsoft consultants and team members, I made decisions that enhanced aspects of business development on the assigned customer accounts; Managed a daring projects for Saudi Post authorized by Bill Gates during his visit to Saudi Arabia in 2006; The team was comprised of four Microsoft consultants and a number of Microsoft implementation partners. Also I was responsible for MOI's National Information Center (NIC) project. Key Results:  Succeeded in releasing a year of pending invoices for Microsoft consulting engagements with Saudi Post and built a solid delivery process with Saudi Post to avoid long invoices approval process.  Succeeded in building and operating a Microsoft support call center for NIC to enhance MOI work with Microsoft product.  Played a key role in implementing Microsoft Operation of Excellence in NIC.  Maintained extensive relationships within existing accounts and Serves as key interface in defining customer needs and Microsoft ability to meet those needs via Microsoft solutions.  Identified and sized up practical opportunities within the same account and advice customers through consultative selling techniques.  Oversaw entire lifecycle of consulting engagements from initial scoping and contracting to implementation and delivery.   Convened with customers as well as technical experts to specify project scope and improve expectations with regards to schedule, Microsoft / client resources and contracting.
Jun 2003Jul 2007

Business Unit Manager

Altitude Software - ESH Saudi Arabia
Joined this promising start-up company since its inception, launched Altitude Software CO. business in Saudi Arabia with a line of products dedicated to Call Center software, CRM, Voice and Screen Recorders. Project/pre-sale manager; implementing Altitude Software solution in Saudi Arabia and Arabian Gulf with a line of products dedicated to Customer Services solutions “Call Center, CRM, Voice and Screen Recorders”. Key Results:  Enhanced client relationship, business development, pre-sale and team building.  Sold full range of products and services to clients across GCC region; developed and managed new business sales plan and identified business needs and "add-on" sales opportunities; in the financial Industry, Telecom and Outsourcing industry”  Cut project operation cost by 35% by implementing PMO processes, modified business preparation and enhance team technical skills.  Negotiated contract terms and facilitated connection with third-party vendors;  Achieved target revenue and profitability goals through effective relationship management  Prepared functional specification documents and backend integration and conversions customized for business requirements.  Directed project development from initiation to implementation;  Maintained strong and effective relationships with GCC-region clients; engaged in regular and follow up communication in order to guarantee clients satisfaction.



Master of Business Administration (MBA)

Edinburgh Business School
Studying MBA

Bachelor Degree

Jami'at Al-Ulum Al-Tatbiqiya
Computer Information Systems


Business Intelligence
Project Management
Business Process Improvement
Cross-functional Team Leadership
Business Development
Project Planning
Customer Service
Key Account Management
IT Service Management
Business Management
Business Strategy
Vendor Management
Problem Solving
Contract Negotiation
People Management
Team Building
Business Planning
Sales Management
Customer Relations
Account Management
Operations Management
Team Leadership
New Business Development
Management Consulting