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Summary

Highly dedicated, motivated, hardworking, responsible and respectable.

Skills

  • Promoting good work practices.
  • Able to build positive rapport with staffs and clients/customers.
  • Having a responsible attitude.

Work experience

Jan 2015Present

Technical Support Associate

Descasio Ltd
  • Provide first level contact and convey resolutions to customer issues.
  • Walk customers through problem solving process.
  • Follow up with customers, provide feedback and see problems through to resolution.
  • Train new staff and taking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
  • Use analysis of customer interactions to drive operational improvements  to support organization and product functionality.
Feb 2013Dec 2013

Technical Support Associate

Industrail Training (IT) at Descasio Ltd

As above.

Education

Jan 2010Dec 2014

Bsc. Hons in Computer Science, 2-1

Osun State University, Osogbo.

University

Jan 2002Jul 2008

Secondary School Leaving Certificate

Immaculate Heart Senior High School

High School

Certifications

Jan 2015Jan 2015

Google Apps Certified Administrator

Google

Google Apps account Administrator

Jan 2010Dec 2014

B.Sc. Computer Science with Second Class (Hons.) Upper Division

Osun State University, Osogbo

University Degree

Nov 2009Dec 2009

West African Senior School Certificate Examination

The West African Examination Council

O' Level result

References

Available on request.