Otedola A. Ishola

  • Lagos

Mr.

Summary

Highly dedicated, motivated, hardworking, responsible and respectable.

Skills

Skills

  • Promoting good work practices.
  • Able to build positive rapport with staffs and clients/customers.
  • Having a responsible attitude.

Work History

Work History
Jan 2015 - Present

Technical Support Associate

Descasio Ltd
  • Provide first level contact and convey resolutions to customer issues.
  • Walk customers through problem solving process.
  • Follow up with customers, provide feedback and see problems through to resolution.
  • Train new staff and taking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
  • Use analysis of customer interactions to drive operational improvements ¬†to support organization and product functionality.
Feb 2013 - Dec 2013

Technical Support Associate

Industrail Training (IT) at Descasio Ltd

As above.

Education

Education
Jan 2010 - Dec 2014

Bsc. Hons in Computer Science, 2-1

Osun State University, Osogbo.

University

Jan 2002 - Jul 2008

Secondary School Leaving Certificate

Immaculate Heart Senior High School

High School

Certifications

Certifications
Jan 2015 - Jan 2015

Google Apps Certified Administrator

Google

Google Apps account Administrator

Jan 2010 - Dec 2014

B.Sc. Computer Science with Second Class (Hons.) Upper Division

Osun State University, Osogbo

University Degree

Nov 2009 - Dec 2009

West African Senior School Certificate Examination

The West African Examination Council

O' Level result

References

Available on request.