Download PDF


  • Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
  • Extensive computer training, including knowledge of multiple networking environments and business software packages.
  • Exceptional soft skills that include public interpersonal communication. Enjoyed interpreting information involving numbers, carrying out calculations, interpreting results and presenting findings. Knowledge of information Communication.
  • Technology finding, exploring, developing and presenting information including text, images and numbers.
  • Enjoy working with others includes process and interpersonal skills to support working cooperatively with others to achieve shared objectives, work cooperatively and have regard for others
  • Improving my own learning and performance and developing independent learners who are clearly focused on what they want to achieve and able to work towards targets that will improve the quality of their learning and performance.
  • Have a knowledge of WAN/LAN and Windows 2003 and Windows 2008 and Linux. Skilled in Word, Excel and Power Point.

Work experience

May 2008May 2010

Customer Service Representative

Teleperformance U.S.A
  • Provided over the phone customer service and troubleshooting to assist with the follow up of a trip of package that was booked. Also escalated customers to upper management for further assistance.
  • Strong customer service skills that include an exceptional understanding of the spoken and written language, an ability to listen to and understand a customer’s request, problem-solving skills and professionalism.
  • Additional customer service skills that I have include flexibility, leadership, task orientation, pro-activeness, understanding of how body language and tone affect interaction, strong work ethic and the genuine desire to progress the company mission.
May 2005May 2008


Taco Bell
  • Excellent communication skills.
  • Held key responsibilities in providing abundant customer service
  • Reviewed company compliance with all applicable precautions.
  • Skills were constantly reviewed to ensure expectations were met or exceeded within the company.
Apr 2001May 2005

Crew to Manager

  • Promoted based on performance and exceptional customer service.
  • Exercised communication skills and accounting skills.
  • Pursued new responsibilities to follow new opportunities within the company.



Sep 2009Present


ITT Technical Institute