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Work experience

Dec 2013Present

IT Dept. Manager

East Field corporation
system analysis and design - As a technical professional with progressively responsible experience in software support. - Designated as senior software engineer, processing requests. - Ensure compliance with product/service specifics, rules, procedures and regulations - Maintain strong and professional relationship and partnership with a global team, colleagues and superiors. - Remain customer focused and adhere to rules of effective customer engagement and business communication - Solid experience in problem analysis and resolution of software/service problems. Proven ability to function in a self-directed environment. - Maintained Key Performance Index by promptly responding to users regarding faulty or software. - Participation, co-authorship and support in preparing internal process documentation, SOP documentation.