Download PDF


  • Bilingual (English and Spanish)
  • Knowledge of Windows 9X-Windows 8.
  • Computer Hardware (installation and replacement )  
  • Computer Software (Graphic Design, fix error messages, etc).
  • Keyboarding, Date entry, Filing, etc.
  • Knowledge of Word, Excel, PowerPoint


Computer Engineering

Suny Institute of Technology

Have not received degree but have Completed all technical courses


AA Micro Computers

Sullivan County Community College

Associates In Micro Computers


AS Human Services

Sullivan County Community College

Associates in Human Services

Work experience

Jan 2013Present

Technical Support/Graphic Design

Freelance Technical Support/ Graphic Design
  • Provide client support and technical issue resolution.
  • Photo editing and logo designs for publication and web
Mar 2014Jul 2014

Display Setup/Maintenance

LCS Janitorial Services
May 2014May 2014

Warehouse Worker

Kelly Services
Utica, NY Warehouse Worker(Temp)
Jul 2013Nov 2013

Technical Support Specialist

APAC Customer Services
Utica, NY Technical Support Specialist Provide client support and technical issue resolution. Promptly answer support related phone calls and other electronic communications Interpret a variety of instructions furnished in written, oral, diagram or schedule form. Affiliated Customer Service/Xerox Utica, NY
Mar 2012Jul 2013

Customer Care Specialist

Affiliated Customer Service/Xerox
Customer Care Specialist Data entry-locating and applying payments Communicate appropriate options for resolution in a timely manner. Using a computerized system, responds to customer inquiries.
Jun 2011Sep 2011

Customer Care Specialist

Nesco Service Company
temp agency) Affiliated Customer Service/Xerox Utica, NY Customer Care Specialist Assist students and parents in completing applications.(English/Spanish line) Assist in general questions and website navigating. Track all incoming calls
Oct 2008Mar 2011

Customer Service Representative

Adecco Temp Agency MetLife-Disability/Safeguard
Utica, NY Customer Service Representative Assist customers/providers with dental claims.(English/Spanish line) Assist customers on short/long-term disability. Assist customers on website(registration, provider Intake information for individuals going on short/long-term disability. search, forms, etc.)