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Osei K. Brathwaite

Programmer/Analyst/Developer

Work experience

Apr 2012Nov 2014

Web / Application Developer

Colonial Life Insurance Company Limited
  • Test and maintain web applications for internal use.
  • SharePoint custom application administration.
  • Automating IT processes.
  • System integration between business applications.
  • Maintain company’s website.
  • Interacting with internal customers to generate requirements for new features to existing applications
  • Report creation and modification for internal reporting needs.
  • Writing SQL queries and ensuring backend databases are providing data for web applications

 

May 2011Mar 2012

Helpdesk / Desktop Support Technician

Colonial Life Insurance Company Limited
  • Use of helpdesk software to create, track, resolved and close all IT related incidents.
  • Provided Tier I support to end-users for IT issues that could be resolved immediately.
  • Track tickets created in the helpdesk software to ensure that the end-users issues were being handled.
  • Provided user access to the network following IT protocols and manage Active Directory accounts.
  • Create the distribution & security groups in Active Directory.
  • Configured and installed computer software & hardware.
  • Perform asset tracking of computer hardware & software.
  • Provided support for the Customer Service Department’s queuing system.
  • Ensured network availability (wireless and Ethernet)
Jan 2008May 2011

Cashier/CSR

Colonial Life Insurance Company Limited
  • Interact with customers and provide information on policies and products.
  • Process applications and payments.
  • Process policy transaction requests
  • Provide administrative support for insurance agents.

Education

Sep 2009Sep 2012

B.Sc Information Technology

The University of the West Indies (UWI)
Sep 2008Sep 2009

Diploma General Management

UWI School of Business and Applied Science

Skills

Object Orient Programming

JAVA / C#

Query Languages

MSSQL, MySQL

Web Development

HTML, CSS, JavaScript, PHP, ASP.Net