Partner Success Manager
Partner Success Manager at (3 months). Demonstrated strong technical leadership and built relationships to create, reinforce, motivate and guide customers and partners. Hosted webinars on thought leadership, platform training and features. Collaborated with cross-functional teams to refine delivery practices, develop tools, demonstrations, and documentation that streamline the pre-and post sales efforts. Established programs to train support staff in the proper upsell methods as well as customer crisis management. Designed, proposed, and oversaw implementation of product improvements, enhancements and optimizations based on user experience best practices. Managed and created customer success tools and educational videos. Created marketing collateral for Partner consumption. Conferred product knowledge to support team members both written and verbally for proprietary and competitive platforms. Prospected, qualified, and developed new accounts.