Oscar Vizcaino

  • San Francisco Bay Area, US

Business and Technical Development


Seeking a position involving E-Payments and Bitcoin Financial Services which will enable me to use my technical knowledge, leadership ability, relationship building and management experience.

Work History

Work History
Mar 2015 - May 2015

Partner Success Manager


Partner Success Manager at (3 months). Demonstrated strong technical leadership and built relationships to create, reinforce, motivate and guide customers and partners. Hosted webinars on thought leadership, platform training and features. Collaborated with cross-functional teams to refine delivery practices, develop tools, demonstrations, and documentation that streamline the pre-and post sales efforts. Established programs to train support staff in the proper upsell methods as well as customer crisis management. Designed, proposed, and oversaw implementation of product improvements, enhancements and optimizations based on user experience best practices. Managed and created customer success tools and educational videos. Created marketing collateral for Partner consumption. Conferred product knowledge to support team members both written and verbally for proprietary and competitive platforms. Prospected, qualified, and developed new accounts.

Mar 2013 - Mar 2015

Partner Sales Manager


Partner Sales Manager at (2 years 1 month). Participated in sales conference calls and prospect visits. Hosted product demonstrations in person and via web-conference. Worked with prospects at both a technical and business level to provide solutions of value. Collaborated directly with clients to lead projects, facilitate business process analysis sessions, and deploy appropriate technology solutions. Managed customers and partners through the technical onboarding process. Architected, deployed, and integrated Partner support websites. Identified opportunities for process improvements, with a focus on driving significant business growth. 

Jun 2012 - Mar 2013

Technical Support Specialist


Technical Support Specialist at (10 months). Provided technical assistance to other support technicians and a customer base of hundreds of thousands of users. Documented and tracked issues and their resolutions. across platforms, including JIRA, Asana, and Zendesk. Performed modifications to databases using Oracle SQL Developer. Maintained customer accounts and relations via phone or in person to ensure customer success and retention. Established procedures to resolve potential and identifiable technical issues. Created issue response processes as well as technical articles. Collaborated with Copy Writers on product documentation such as user guides and/ or support articles. Afforded Spanish technical support, account management and translation, both written and spoken to Spanish markets. Effectively Communicated with people of varying levels of technical knowledge

Mar 2008 - Apr 2011

Member Service Associate

Patelco Credit Union

Member Service Associate at Patelco Credit Union (3 years 2 months). Resolved membership service issues and concerns during the account opening process. Identified and regularly communicated with current and potential members. Processed consumer loans from cross-sell, application review, funding to perfecting for approval/declination in accordance to financial policy and procedures. Established procedures and controls for processing international money remittances according to OFAC regulations andcorporate policy. Carefully analyzed and reviewed financial data from multiple sources such as membership base, DBA, and enterprise corporate accounts to ensure commitment to strict guidelines

Aug 2005 - Sep 2007

Senior Teller

Wells Fargo

Senior Teller at (2 years 2 months). Supported teller function through management; provided experience and guidance and training to new hires. Afforded technical help desk assistance with teller workstations and equipment. Ensured efficient branch operations and quality service to customers. Established fraud prevention techniques and reduced branch security exposure.

Oct 2003 - Jul 2005


Silicon Valley Paving

Foreman at (1 year 10 months). Coordinated labor duties between several work groups and project locations. Operated machinery and directed projects to follow state environmental regulatory standards. Translated and issued orders to Spanish speaking coworkers. Supervised quality control of job sites to ensure safety and customer satisfaction. 


2008 - 2011

B.S. Management Information Systems

San Jose State University

Management Information Systems

2015 - 2015

Continuing Studies

Stanford University


Data Driven Marketing

Design Implementation



Cross-functional team leadership 

Established programs to train support staff in the proper upsell methods as well as customer crisis management.


Excellent communication and presentation skills. Well-developed interpersonal skills. Confident in sharing ideas with engineers, business leaders, and external partners.

Product Development

Designed, proposed, and oversaw implementation of product improvements, enhancements and optimizations based on user experience best practices.

Solution Architecture

Designed, specced, and developed user forums for Partner base.


Spanish (Native/Bilingual proficiency)

Portuguese (Elementary proficiency)