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Work History

Sep 2015Present

Project Manager

Telefónica Costa Rica

Project manager for Telefonica Business Solutions.
Manage and lead the provision of corporate telecommunications services. Ensure compliance with deadlines, and life cycle of the contracted services.

Feb 2014Aug 2015

Support Enginner

Telefónica Costa Rica

Provide 3rd level support to customers in the corporate network of the company. Manage changes and maintenance windows with Tier 1 providers Fund and manage the care of incidents on the transmission network last mile (FO , MW ) of business services . Monitoring platforms manage the company for business services ( Solar Winds , Cacti , Pandora ) . Technical support incidents, both logical and physical level. Provide regional support (CAM ) to Major companies company sector.

Mar 2012Feb 2014

Network Planning Engineer

Telefónica Costa Rica

Planning engineer , of Telefónica Business Solutions Costa Rica. Responsible for developing the Department of Business Solutions Telefónica Costa Rica at the engineering level , creating proposals defining business services and engineering to be used for marketing the product portfolio. Supervision and installation of business services to logical and physical level ( last miles ) . Responsible for carrying out feasibility studies and installation associated with the sale of services (MRC , NRC) costs Experience demarcation equipment , CPE's , Switches, optical transceiver.

Mar 2011Feb 2012

Corporative Network Operation Center

Amnet Cable Costa Rica (Millicom)

Manage Metro Ethernet, OTN , DWDM , GPON , SDH , ATM, networks Wireless monitoring by servers to maintain optimum performance links and active equipment . Coordinate and troubleshooting with ISP Tier 1 and Sprint , Columbus, Level 3 Verizon. Identify and coordinate corporate customers

May 2010Apr 2011


Cable Visión de Costa Rica

Collaborate with the objectives of a Headend, monitoring the network infrastructure, and providing solutions to the potential problems presented, so setting and supporting receptor modulators and satellite antennas, setting router's Cisco (CMT'S) with which we provide internet services, tv, working together to achieve customer satisfaction to the services provided by the company, such as Internet, analog TV, and Digital TV.


Feb 2015Feb 2015

Ingeniería en sistemas informáticos

Universidad Politécnica Internacional
May 2014May 2014

Network Engineer Certificate EDD and ISCOM Switch

Raisecom Technology Co., Ltd
Mar 2013Mar 2013

Cisco CSE

Cisco Academy
Feb 2010Nov 2010


Universidad Latina de Costa Rica


Network Engineering

Proactive in assessing and making recommendations for improvement.
Able to mentor junior personnel.
Willing to travel based on assigned project demands.
Experience with VoIP technologies.
Strong knowledge of Microsoft Office 2010 suite.
Accurate documentation skills.
Comprehensive knowledge of networking concepts.
Coordinating upgrade schedules.
Service interruption recovery.
Evaluating new software and hardware technologies.


Client support
On-going monitoring
Capacity planning
End to end troubleshooting
Consulting skills
Cisco support
Information technology
User acceptance testing
Network build out
Process development
Maintaining architecture
Design documentation
WAN monitoring
Netflow analysis

Volunteer experience

Volunteer in the program, universal access to Carara National Park, Fundacion Telefonica - December 2013
Working adequacy paths of the National Park, this to achieve universal access for people with disabilities to public areas of the site.
Judge VI Meeting of companies Labora - Omar Dengo in Telefonica Foundation - November 2014
Participation as a judge in the sixth meeting of the L @ BORA Omar Dengo Foundation Rubros • Idea innovative business • Sales
Management • Customer Service • Stand Design

About me

Professional in the area of telecommunications / networking, with five years of experience in the Telecom sector. I work for
telecommunications operators Tier 2 and Tier 1 focused on providing business solutions to multinational companies . Development
and implementation of services to provide dedicated connectivity to the corporate sector , such as Internet Corporate (1: 1 ) , pointto-
point and multipoint local and international connections (LAN - WAN) , voice over IP ( SIP ) and analogue (E1 ) . Knowledge of
equipment : RAD , Raisecom , Teldat , Cisco, Huawei , CTC, Extreme Networks, Alcatel, Juniper , Tellabs GPON , Ubiquiti , RADWIN ,
Veex , JDSU , EXFO , IMC NMS Administration : SolarWinds , Pandora , Cacti .


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