Support Unit Sr. Officer
- Amman - Jordan
I Got used To Work Hard , cooperating ,team spirit , as a creative person no one can killing this creativity inside me .So stand by me or get away ,Trust Me , We should grow up together , We Deserve it .
- Responsible of Tracking the customer shipments (delivered / undelivered / return) , raise the complaints , warehouse demands ,pending shipments , issuing lading Bill , pickup request and handling all previously mentioned with the shipping company.
- Record details of inquiries, comments, and complaints, interactions and transactions, actions taken.
- Resolve customer calls/emails - (Inquiries, complaints, suggestions), related to products and services offered on website or related with shipping company behavior
- Assist in the development of department methods and procedures
- Providing and development ,data and reports to help the sales team Keeping track of sales targets, Handle reports to the concerned departments
-Supply chain for block items which is located in Supplier's warehouse - and handle it with the courier.
-Ability to work with any tasks need - as i am working in Startup company
-Investigate passengers problems and find solutions.
-Communicate with passengers via phone or email
-Handle major incidents that cannot be resolved by agents.
-Resolve complaints and able to deal with any type of customer.
-Issue refunds to passengers.
-Work with management on customer service initiatives.
-Provide the best support to agents
-Effectively deal with job stress, angry callers, and upset customers.
- Working with Reservations Passengers LosAngeles , Washinton and Newyork
- Ticketing & Reservation Department - New Booking & Booking amendment .- Handling ticketing & reservations for customers.
- Residual & Revalidation Ticket . - Knowledge in Airline Fare rules Ticket Cancellations & refunds.
- Confirm Ticker & Matching Booking .
- Amadeus reservation systems and issue and re-issue revalidation.
- answer the question and solve problem.
- looking for thing make passenger satisfied
- KPI it Must
-Sorting the suggestions & complaints boxes from customers and taking notes.
-Responsible for answering incoming calls from customers to receive any request, and to respond to any inquiry or question, dealing with complaints, solving problems, and providing information.
-Use the most appropriate way to communicate with different behavior types on the telephone.
-Ensure customer satisfaction.
-Working with existing suppliers to achieve deadlines
-Planning and forecasting future sales based on analysis of previous sales history.
-Managing markdown and forecasting stock levels.o Completing regular sales reporting, liaising with stores, forecasting stock and planning and trading own area.
-Distribution shipments in the branches.
-Answer questions about the product details and the company for the customers.
-Marketing new line and offer for the customer and give description about it
-Selling Line and reach the target .
-Sales organization and classification of the team in the appropriate places for sale .
Graduation Project in e-business.
- Best performance and quality : Saudi Airlines 2014-2015
- Excellence - performance and Quality : Extensya : 2015
- Best Employee : Extensya for the months