I have led teams to develop highly reliable software products that help organizations achieve superior business results.
- Managed dozens of internal associates and contractors.
- Achieved significant operational improvements by focusing on creation of quality metrics and monitoring, application stability and development quality.
- Consistently met or exceeded Service Level Agreements set with business partners and external customers.
- Helped deliver the Belief Project that introduced industry-changing programs Rewards and Phone Replacement in 2010.
- Successfully delivered over 15 enterprise projects within functional domain.