Critical Thinking - Utilized logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Speaking - Communicated information effectively throughout the call with the customer.
Active Listening - Presented my full attention to what the customers are saying, recognized the points being made, asked related questions, and avoided interrupting at inappropriate times.
Teamwork - As a Technical Support Engineer, I rarely work alone. I collaborated with other Technical Support Engineers who may need assistance working a case. I utilized my area of expertise to help other Technical Support Engineers to facilitate solutions for the customer quickly.
Analytical Thinking - Analyzed information and used logic to address work-related issues and problems.