Sue Dingle

Sue Dingle

Portfolio

Skills

Skills

Skills

Punch List Manager, Outlook, Microsoft Publisher, Timberline, Sales Tracking, Windows Microsoft Office, AS400, Levitt Trac and JD Edwards, ACT.                                                                                                                                        

Work History

Work History
Oct 2013 - Present

Closing Coordinator/ Office Admin

Adams Homes

Closing/ Production/ Sales Coordinator- 

  • Manage project files by keeping up to date throughout process and distribute required paperwork.
  • Assist with permitting- compiling documents i.e. energy calculations, energy loads, door, window and garage engineering, truss packages, roofing package.
  • Preparing permit application.
  • Obtain notice of commencement and building permit and compile all lot specific paperwork and permit card for construction superintendents.
  • Maintain production report.
  • Receive new contracts from sales to create production and sales files.
  • Correspond via e-mail to buyer, lender, title and broker a copy of the contract for their files and to start the loan process.
  • Mail welcome package to new buyer letting them know what to expect, outlining the closing procedures.
  • Prepare all closing documents required by the lender working closely with the title company & lender to assure a timely close.
  • Order certifications for the final survey.
  • Set quality assurance walk through.
  • Set close date and time.
  • Review the HUD
  • Order final survey certified to new buyer.
  • Register new buyer with Bonded Builder 2-10 Year structural warranty program.
  • Mail out thirty day satisfaction survey.

Marketing-

  • Create marketing utilizing Microsoft Publisher and distribute flyers for Builder Blast as needed when price change or promotion is warranted. 
  • Work closely with sales staff by supplying them with updated materials on all homes available and under contract. 

Warranty Coordinator-

  • Assign all warranty work to subcontractors and superintendents, following up to assure all is completed.
  • Maintain Warranty report.

Office Administrator  -

  • Answer phones
  • Code all invoicing for production, sales and overhead.
  • Order office supplies
  • Filing

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Apr 2013 - Sep 2013

Senior Construction Coordinator

Henin Homes Inc

New Starts:

  • Prepare all permitting, obtain all required permitting documents i.e. energy calculations, energy loads, door, window and garage engineering, truss packages, roofing package.
  • Set up utilities, obtain water meter for site, order temporary electric for temp poles and order Plot Plan/Boundary Surveys
  • Review plans from architect and verify options, receive bids and compare for management
  • Distribute plans electronically to subcontractors with color selection and customer data sheets for the start package
  • Obtain notice of commencement and building permit and compile all lot specific paperwork and permit card for construction superintendents start package for field with signed and sealed sets, as well as general use plans, customer data and selection sheets.
  • Scan all construction documents to customer files
  • Create new customer files for sales and construction
  • Set up frame inspections.

Closings:

  • Closing letter to buyer, letting them know what to expect, outlining the closing procedures.
  • Prepare all closing documents required by the lender working closely with the title company & lender to assure a timely close
  • Order certifications for the final survey and set up permanent power for the site
  • Obtain the certificate of occupancy
  • Set quality assurance walk through and set closing time and location
  • Manage project files by keeping up to date throughout process and distribute required paperwork to accounting and superintendents.
  • After close receive all closing documents from title company, scan and file in each buyers folder.

Warranty:

  • Assist construction supervisor with any items remaining from the quality assurance walk or new items reported right after close, contact trades and set appointments with new homeowner.
  • Order material for repairs and follow through to completion of all warrantable request
  • Weekly construction reports and warranty reports  
  • Order and maintain all office supplies, answer phones, filing, scanning,any correspondence or  appointments for management as needed.
May 2007 - Apr 2013

Production Manager

Farina and Sons, Inc.
  • Prepare all permitting paperwork; obtain signatures, engineering calculations, and represents project before governmental agencies at city and county departments, plans runner.
  • Oversee bid process and evaluation of received proposals.
  • Participate in negotiating final allowance provisions and change orders.
  • Compare and inform clients what their allowance is per the contact vs. what they selected and worked with the vendors and clients on approval, ordering, and delivery.
  • Assist field personnel with all aspects of construction and communication with the client, subcontractors and vendors.
  • Weekly job site visits to assure all selections and or details are being properly addressed and or installed.
  • Coordinate and keep all records and follow through for any and all warranty or service request.
  • Answer phone, filing, scanning.
  • All aspects of Marketing for Farina & Sons, Inc.
  • Executive Assistant to President.
2005 - 2007

Customer Care Warranty Manager

Levitt And Sons
  • Conducted warranty service inspections, evaluated and identified qualified warrantable repairs, implemented and supervised follow-through to conclusion.
  • Oversaw orientation/quality assurance/framing pre-inspections and walk-troughs.  Trained staff to be certified, utilizing construction plans/selection sheets and change orders.
  • Organized the scheduling and coordination of the customer walk-troughs.
  • J. D. Edwards surveys-improved the JD Edwards surveys for my assigned subdivision of nine hundred homes. 
  • Reconciled invoicing negotiated and resolved back charges and P.O. processing approval.
  • Maintained inventory control/ file management.
  • Performed performance evaluations and reviews.
  • Conducted daily quick staff meetings, weekly staff meeting, attended weekly community meetings with sales, construction, and design personnel, and weekly customer care manager meetings.
  • Standardized a weekly vendor report to be distributed directly though e-mail to all vendors with open requests that resulted in better communication and follow-through to meet our customers expectations.
  • Reported weekly and monthly progress.
2003 - 2005

Customer Care Coordinater

Cambridge Homes
  • Handled all of the customers’ needs within the guidelines of the warranty manual and company policies.  Managed 25 communities.
  • Office duties, filing, invoicing, back charge notifications, archive control, weekly reports, vendor reports, scheduling customer care tech's and subcontractors.
1999 - 2003

Customer Service Lead

Park Square Homes
  • Recruited by prior Division President Steve O’Dowd with Ryland Homes to start the first customer care department for Park Square Homes.
  • Helped design and implement customer care software for department.
  • Managed all aspects of customer care department, all customer requests, walk-troughs, scheduled field technicians and subcontractors.

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1995 - 1999

Customer Service Administrater

Ryland Homes
  • Administered and handled customer care issues.
  • Handled incoming calls in a professional manner, always keeping the customer’s best interest and understanding in mind.
  • Documented all information and follow-through to the fulfillment of the service commitment as stated in the homeowner warranty manual.
  • Responded to buyer issues via phone, home visits or in writing and worked consistently within the framework of the general company policy and consulted with management before making exceptions.
  • Interfaced with service representatives, builders and subcontractors in order to complete service issues in a timely manner. 
  • Delegated details, responsibility and followed up in a friendly, supportive manner to assure the work was done on time.

Education

Education
1979 - 1982

High School Diploma

Rich Valley High School

Certifications

Certifications

Certified Courses

Levitt University