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Work experience

Feb 2002Present

Senior Bilingual Collections Representative

HSBC Card Services

Bank-Certified Bilingual English-Spanish with Financial Terminology Specialization

Graduated from Quarter-long intensive G.O.A.L.S. program (Growth Opportunity and Leadership Skills); a supervisory preparatory vehicle

Recognized for approved and implemented proposals presented through "Great Ideas" program; GUI Interface Design, Loan Dispersal Method, Refund Extension Protection

Consulted with software developers to build new GUI interface

Supervised representatives when managers indisposed

Mentored colleagues and conducted Performance Evaluations

Diverse Portfolio Experience - Collections/ Customer Service - IRS Refund Loans, Mortgages, Auto Loans, Retail Store Credit Cards

Collaborative and innovative mind-set to streamline processes, increase efficiency and lower costs

Wrote and developed training material & call models for new-hires

Completed yearly training: Anti-Money Laundering, Anti-Bribery and Corruption, Data Protection Awareness, Fair Debt Collection Practices Act, Compliance and Reputational Risk, Ethics Awareness, Diversity Awareness

Jun 2002Jan 2003

International Business Liaison

Pyramid Group Management Services Corp., International

Reported directly to Chief Financial Officer on status of Pyramid Educational Consultants' offices in Peru, United Kingdom, Australia, France, and the U.S.

Reconciled administrative issues with these offices and analyzed financially viable countries to place new offices

Ground-built new entity in Lima, Peru and managed all legal requirements for a new business, vetted accounting firms, hired staff

Planned and coordinated logistics around implementation of Spanish-language workshops and services provided in Peru and the United States

Jul 2001Jan 2002

Bilingual Costa Rica Account Manager

Port to Port International Corporation, New Castle, Delaware

Facilitated shipping of cars and other commodities to Costa Rica

Procured new clients at Hispanic oriented events

Processed paperwork from clients, cleared titles with U.S. customs

Directed container supplier and trucking company to place containers for client loading in Tri-State area

Compiled Bills of Lading & Manifests

Collaborated in the development of company's database

Aug 1999Jun 2001

I.T. Computer Teacher

Academia Cotopaxi International School

Taught High School Level I Visual Basic 5.0 Programming course

Taught High School Internet & Web Page Design course

Developed curriculums, benchmarks, and standards for these two courses

Aug 1998Jun 2001

Technology Department Assistant

Academia Cotopaxi International School

Assisted and trained students, teachers, and staff with the use of I.T.

Installed Windows, Office, and other local and networked programs on a system of over 200 computers

Maintained system and e-mail accounts of students and staff with Windows NT

Apr 2000Jun 2001

Administrator's Plus School Database Software Manager

Academia Cotopaxi International School

Performed maintenance, trouble-shooting, and data placement for AP Database

Trained staff on new functions and use of adjacent grading program, "Gradequick"

Communicated with developers on trouble-shooting program


Access & Visual Basic
Microsoft Office