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Oriana Polovina

INFORMATION TECHNOLOGY PROFESSIONAL          

Summary

As an experienced project coordinator and sales manager, my proactive approach resulted in numerous important contract wins and successful project completions. My excellent networking skills have provided my team with vital client leads. I excelled in acquiring skills and knowledge about technologies and adapting to new circumstances while keeping top performance. I'm currently seeking a new challenge which will utilize my drive,  attention to detail, and lifelong interest in new information technologies and software. 

Work History

2018Present

Project Supervisor, Reactive maintenance (Vodafone Ireland)

Obelisk Telecoms Ltd, Ireland

Managing  and scheduling fault rectification and resolution on Vodafone infrastructure. Coordination of daily activities of 7 rigging teams. Arranging and organizing access for emergency fault rectification site visits for 19 field engineers. Providing H&S RAMS for each site visit and applying for access with Towercom, RTE, WIG, Shared Access, Cignal and private site providers. Scheduling site visits for operational maintenance visits.  Creation of Remedy CRQs according to the customer demands for site visits.  Managing processes and actively improving the system of  assigning tasks and reporting on faults. Being the point of contact for engineers and riggers and simplifying the workflow whilst improving efficiency of the rigging crews. Stakeholder reporting and regular reviews. Managing reporting on active faults and priories during crisis and emergency.

 Selected Achievements:

  • Creation of an effective and transparent workflow and reporting on open faults
  • Minimizing the amount of time from receiving the ticket to fault resolution and ticket closure.
  • Changing the way of handling incidents by streamlining all requests using an app that simplified the process of assigning faults to rigging teams and making maintenance more efficient.
20172018

Technical Survey/Project Coordinator (Three Ireland, 4G roll-out)

Glenline Telecoms Ltd, Dublin, Ireland

Forecasting, scheduling and coordinating technical surveys for Three Ireland Ozone Roll-out. Working with project teams to establish a good working relationship & understanding of the project. Organizing and implementing procedures to collect all data necessary for later design phase.  Working with designers and the project team to make sure there is a clear understanding of the contract requirements for collecting  survey information for the  design and construction phases. 
Assigning tasks to survey teams and coordinating between various departments within mother company and client company, to ensure all administrative and technical requirements are fulfilled, the project is tracked successfully and targets and deadlines are met. 

 Selected Achievements:

  • Successful survey completion with less than 10% return visits required
  • Keeping the project up-to-date in internal RAN.ie CRM with no backlog
20162017

CRM Super user

Glenline Telecoms ltd, Dublin, Ireland - Mosaic / Three Ireland              

Administrating and overseeing various project stages in Compass CRM software. Assigning tasks to responsible managers and overseeing individual user activity. Keeping track of workflow issues and proposing possible solutions. Making sure tasks are claimed on time and backlog is kept to a minimum. 

Selected Achievements:

  • Designed workflow for efficient project tracking
  • 98% efficiency in keeping the project up-to-date
20152016

Technical Change Administrator - Mosaic - O2/Three/Meteor

Glenline Telecoms ltd, Dublin, Ireland

In charge of creating change requests & Trouble tickets for all types of site visits for Meteor/O2/Three operators (using Service-desk & Remedy systems). Dealing with change management and strategic managers. Updating and keeping all project trackers up-to-date. Compiling weekly start-of-play/ close-of-play reports for project managers, engineers and internal departments. Dealing with queries from contractors and field engineers.

Selected Achievements:

  • Smooth daily operations and CRs raised correctly and approved in time for all works
  • Tickets raised within 1 hour from request by client
20142015

Account Manager

Adverto d.o.o.., T-Mobile partner, Zagreb, Croatia                          

Arranging meetings and negotiating with clients with purpose of presenting and selling company telecommunication products and services. Managing administration, preparing presentations, proposals and sales contracts. Manage account services through quality checks and other follow-up.

Selected Achievements:

  • Served over a hundred satisfied customers with a successful service upgrade 
20132014

Sales Representative / Content management / Technical support

Idoneus d.o.o. - MojKvart.hr, Zagreb, Croatia

Contacts with CEOs and marketing managers of small and medium companies and presenting possible web solutions. Leading sales negotiations between customers, company and developers. Creating web page content through internal CMS system and managing SEO through internal advertising software. Testing the website and identifying any technical problems. Resolving customer queries and minor coding issues.

Selected Achievements:

  • Created web content and implemented  efficient SEO for S&M companies
  • Successfully concluded sales negotiations in 80% of business meetings with new clients
20112012

Marketing and Sales Manager

Pajeska d.o.o., Zagreb, Croatia

Organizing marketing and promotional activities for Interior design Web page. Budgeting marketing activities and organizing sales department with addition of preparing presentations, proposals and sales contracts. Establishing and maintaining current and potential client relationships.

Selected Achievements:

  • Opened sales channels with top 10 interior design supplier companies in Croatia
  • Achieved first long-term advertising  & PR contracts with key accounts like Bosch, Aquaestil, Keramika Modus etc.
20072009

Account manager / Head Of Sales

Masmedia d.o.o, Zagreb, Croatia

Managing department of marketing and sales: creating complete plan and program of work and financial activities for two monthly magazines, employees selection, guidance and managing, financial controlling. Managing distribution and advertising – synthesis and analysis of results statistics, budgetary responsibility, Handling requests and complaints, creating and managing  promotional and sales actions. Delegating tasks and responsibilities inside department, supervision and evaluation of employees performance.

Selected Achievements:

  • Built new client base to include large national construction companies  & Top 100 regional companies
  • Created new marketing plan contributed to revenue growth
  • Opened new sale channels while liaising with Croatian Chamber of Economy

Education

20172017

Project Management Diploma

Dublin Business School, Dublin, Ireland

Course designed to examine project management roles and environments, the project life cycle, and various tools and techniques of project initiation, planning, execution, control, and close-out to successfully achieve project objectives.

20162016

Associate Certificate in Web Design

Dublin Institute of Design, Ireland

Intensive course in web design that provided a grounding in the key skills, including HTML, CSS, JavaScript, and Adobe design software.

20022011

Masters degree, Political Science and Government

University of Zagreb, Croatia

Principal subjects: Public policies, policy analysis and political management, Statistics, international politics and diplomacy, macro economics, Governance, Sociology, Psychology, Modern History,  Public and International law. 

19982002

Economist

School of Economics, Zagreb, Croatia

Business and Finance.  Principal subjects: Accounting, Mathematics, Statistics, Tourist management, Business and Administration, Strategic planning, Marketing and Project management.

Skills

Languages

Croatian (native), English (fluent), Serbian (fluent), Bosnian (fluent), Swedish (basic), Italian (basic), Slovenian (passive). 

Software

MS Office Suite, Microsoft Visio, Access, Outlook, Asana, Compass CRM, Siebel CRM, Luceed CRM, Microsoft Dynamics 4, RAN.ie, SharePoint, Wand, SAP, Salesforce (basic), Drupal (basic), WordPress, Adobe Photoshop, Balsamiq, SQL (basic), HTML5, CSS3, javaScript (basic), jQuery (basic).

Certifications

20192019

Six Sigma Lean Professional (SSLP)

Management and Strategy Institute - 23248007

Both Lean and Six Sigma principles, how to effectively work with Lean principals in a manufacturing environment, language of Lean, Value Stream, Kaizen, Kanban, Just-in-Time, Value Stream Mapping (VSM), Future State VSM, Plan-Do-Check-Act (PDCA), Pert Diagram, TIMWOOD, Push & Pull, 5S & Tools, Cause and Effect / Fishbone, Muda, Mura, Muri, Waste, Six Sigma - where it comes from, why it is used, foundation
concepts upon which it is built.

20192019

Change Management Specialist (CMS)

Management and Strategy Institute - 23248008

How to implement change in a corporate environment, types of change, phases of growth, established theories on change, leading vs managing, respond to change, principles of effective change, how to manage change, develop employee skill, mentoring, coaching, motivating, motivation, Skill/Will Matrix, Management Tools, GROW model, brainstorming ideas, monitor the scope of change. 

20162016

Responsive Web Design

Udemy - UC-PLIC4RZA

Web development course including HTML5, CSS3 and jQuery. Principles of responsive web design and bootstrap, jQuery effects like animations, scroll effects and "sticky" navigation.

20162016

WordPress Website design

Udemy - UC-M4BA7LFT

WordPress website design setup, adding functionalities, optimization and site deployment. 

Hobbies

Billiards & Snooker, Pilates, Yoga, Functional Training, Jiu Jitsu / Krav Maga, Reading - Fiction / Non-Fiction, Traveling & Socialising, Music concerts, Cooking