·Responsible for all work comp claim billing and collections activities
·Communicate directly with clients and staff to resolve issues with billing, coding and medical records
·Answer calls from individual policyholders and health insurance companies to provide customer service
·Data validation activities including updating procedure codes and medical records
·Partnered with client site records department and created a system for accessing medical records online
·Identified solution to reduce claim errors by altering database, reducing claims rejected due to computer system errors by 80%.