Mandy Valenza


Since attending Argosy University in pursuance of a Business Administration degree with concentrations in Healthcare Management and Finance, I have been searching for a company eager to hire an enthusiastic, personable, team-oriented individual such as myself.  I am highly motivated and willing to learn new techniques, software, and procedures.

Work History

Work History
Jan 2009 - Jul 2010

A/R Specialist

McKesson Corp.

·Responsible for all work comp claim billing and collections activities

·Communicate directly with clients and staff to resolve issues with billing, coding and medical records

·Answer calls from individual policyholders and health insurance companies to provide customer service

·Data validation activities including updating procedure codes and medical records

·Partnered with client site records department and created a system for accessing medical records online

·Identified solution to reduce claim errors by altering database, reducing claims rejected due to computer system errors by 80%.

Aug 2007 - Mar 2008

Billink Clerk

Security Associates International

·Collected payments and completed data entry and tracking

·Handled customer billing issues that call center could not resolve

·Created invoices and ensured delivery

·Assisted with collections activities

·Created efficient, organized meeting format, resulting in shorter, more focused staff meetings

May 2004 - Mar 2006

Office Manager/Front Desk Coord.

Dr. George Skoog DDS

·Managed 12 employees and oversaw all business operations

·Recruited, hired, developed and disciplined staff as appropriate

·Created system to convert records from paper to electronic paperless format

·Created and performed employee performance review process for all staff

·Documented all office procedures through comprehensive office manual

·Increased collections by 80% by focusing on collecting at time of service and changing the billing system

·Developed tray system to minimize time required to turn over patient rooms -saving an hour each day in dental assistant development


Oct 2007 - Nov 2010

Business Administration

Argosy University



Dental Software

Dentrix Eagle Soft EZ Dental Dental MAC Microsoft Works Shick digital x-ray Trojan Dental

Medical and Billing Software

Plus RAI Redwood Report to Web Microsoft Dynamics Great Plaines Microsoft CRM      

Microsoft Office Suite

Excel Word Outlook Power Point