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With the ability to work efficiently with computers, be adaptable, skilled speaker and have great communicational skills my objective is to start at an entry level employee and strive to improve my current skills as well as any new learned skills I may acquire in order to move up.

Work experience

Apr 2014Present

Network Administrator I

Meritage Homes
  • Open Service Desk
    • Responding and tracking tickets in timely manner
    • Setting up equipment for new-hires
    • Repairing system errors & reimaging necessary equipment
    • Setting up and troubleshooting network printers
  • Test for outages – check email functionality
    • Manage AZ region and all its sites from Peoria to Tucson
    • Troubleshooting routers/connections/network outages at remote sites.
    • Make on-site appearances should need be to setup new locations or troubleshooting others
May 2012Apr 2014

Desktop Support Analyst


Setting up new hire employees in Exchange Server,Active Directory, other company systems

Training other employees for specific duties or roles

Resolving Telecomm issues as they occur at branches across the nation

Responsible for the maintenance of the computer network throughout the branches the nation

Keeping daily backups logs as well as rotating daily backup tapes

General help desk:

Responding to Ticket tracking system requests in a timely manner

Fixing OS system errors & re-imaging necessary machines

Troubleshooting all network connection issues

Assisting in resolving any errors during computer use for staff

Printer/ scanner installations & troubleshooting errors & maintaining functional printing services

Correcting any login issues (password resets)

Project – 1 or 4 to run weekly branch network upgrades consisting of routers, switches, cabling

Oct 2010Apr 2012

Desktop Support

Westwood College

Responsible for the maintenance of the computer network throughout campus.

Major responsibilities include:

  • maintaining functional printing services (faculty/staff and students)
  • maintaining network security up to date
  • maintaining software by giving necessary updates
  • fixing any damaged computer equipment (external or internal damage)
  • answer faculty/staff and students questions about computer use
  • asissting in resolving any errors during computer use for faculty/staff and students
  • Correcting any login issues for students
  • troubleshooting any computer errors or equipment issues
  • setting up new labs (or upgrading existing labs)
  • Use Active Directory (ADUC) to manage Users accounts


Oct 2009Sep 2012


Westwood College

Information System Security and Networking minor

Sep 2003Mar 2005

Robert Morris College

Software programming

Sep 1999Jun 2003


Lane Technical College Prep High School


Mar 2006Present

Effective Business Writing

Director, Adult and Professional Education
skilled business writing style