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Sujish G Panicker

Ticketing and ADM(Agency Debit Memo)

Work experience

2012-102015-06

Senior Process Associate

Expedia Ticketing and Agency Debit Memo

Joined as Senior Process Associate Expedia Ticketing(US PoS) where the key role was of issuing tickets, exchanging and refunding the ticket to passengers(all the transactions were processed using GDS Sabre and Amadeus) from.: Joined the Expedia ADM team(1st July 2015) after getting transferred where the key role was to research the debit memos issued by the airlines to the agency and validate those memos and pay or dispute through ARC. I, do hereby confirm that the information given above is true to the best of my knowledge. SIGNATURE:_ Mobile No: (+91-9819087879) E-mail: [email protected]

2009-072012-10

Senior Process Associate

Air India Ticketing
Worked as a Senior Process Associate Process from. Inbound Calls:(Domestic to International) Resolving Passengers Query If Unresolved by agents. Reissuing/Re validating Tickets.

Skills

GDS Ticketing 

Working knowledge of GDS (Amadeus and Sabre). Issuing Tickets/Reissuing and Refunding Tickets issued in U.S PoS for Expedia.

Education

2003-062004-03

B.Com (Accounts)

C.K.T.V Junior College
2007-032007-09

International Travel and Tourism Diploma

IITC
2001-062002-03

Secondary School

C.K.T.V