- Answers multi-line phone and greets customers.
- Directs customer to appropriate source for customer service issues.
- Tracks customer sales and traffic.
- Updates financial infomation in Microsoft Access.
- Assigns customers to appropriate design consultant.
- Consolidates sales figures in TOREX and FROG databases.
- Prepares financial reports daily for distribution.
- Updates and processes daily sheets for design consultants.
- Notifies design consultant of customer arrival via paging system.
- Maintains and updates "Home Call' binder.
- Prepares invoices, customer receipts, etc., for regular mail.
- Receives incoming FedEx and UPS shipments.
- Prepares shipments for FedEx and UPS delivery.
- Collects and processes customer payments on accounts.
- Performs desktop publishing duties for special store promotions.
- Performs other clerical duties, as assigned.