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Omran Mohammad Al Showbaki

Customer Service Advisor at Tasheel Abu Dhabi

Summary

Work at Tasheel Abu Dhabi
company Customer Service Advisor · 11 August 2015 to present ·


Studied Computer Information Systems at Jordan University of Science and Technology (class of 2009)


 Lived in : Abu Dhabi, United Arab Emirates

Education

2014

BACHELORS

Jordan University of Science and Technology

Work experience

Nov 2014Aug 2015

It Support Specialist

Fallujah satellite channel

1) Assistant Manager
1 January 2015 to  march 2015
Assistant For the executive manager at Fallujah satellite channel .

2) Management of social networking sites
15 December 2014 to 23 December 2014
Management of social networking sites Includes : Facebook, YouTube, Instagram, google plus, twitter and other social sites For Fallujah satellite channel .

3) Web content Researcher
12 November 2014 to 14 December 2014
Find information from Internet and archives this information to provide for another
Department in Fallujah satellite channel and Making databases .

Jun 2014Nov 2014

Customer Service Representative

Mobily Telecommunications

How to act as the first point of telephone contact for a
customer.

• Took inbound calls for providing service and product information in a highly professional manner

• Provided callers with information on internet packages and promotions

• Responding to customers who have special communication needs, such as
language difficulties or disabilities.

• Handling complaints in a diplomatic way.

• Resolved customers’ technical issues over the phone.