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Objective

An ambitious,self motivated individual who has the necessary IT skills,personal attributes and managerial experience required for a successful carrier at the highest levels. Boasting a strong academic background and a proven track record of bringing value to a Business, as well as possessing valuable customer facing skills and an agile technical mind that is able to come up with innovative technological & managerial solutions to seemingly intractable problems.

Work History

May 2011Present

Head IT Support Service

Reddington Hospital Ikeja

Responsible for the day to day IT requirements of the company such as user management, troubleshooting , help and advice. Maintaining desktop applications, local area networks and IT security.

Duties :

  • Uninterrupted support of the Hospital Electronic Medical Application,Sage Accounting Package and all desktop applications .
  • Strengthening the IT infrastructure through  implementing new technologies.
  • Responsible for hardware and software installation, maintenance and repair.
  • Perform routine audits of systems and software.
  • Manage the IT budgets and expenditure on hardware and software .
  • Developing & maintaining the company IT systems, software and databases.
  • Reporting to the IT Director & General Manager.
  • Having excellent time management, confidentiality & communication skills.
  • Management of server software and associated backup routines.
  • To evaluate, test, advise, train and support I.T. related projects.
  • Procurement of IT hardware, software , and associated backup routines.
  • Responsible for the recruitment and training of new staff.
  • Maintaining documentation of changes regarding users, functions & systems.
  • Improve communication & file sharing throughout the organisation, improve staff moral
Mar 2010Feb 2011

Assistant Database Administrator (NYSC)

Reddington Hospital Victoria Island

Reporting directly to the Database Administrator and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user's satisfaction.

Duties :

  • Responding to queries in a timely and accurate manner and resolving queries to user's  satisfaction.
  • Taking ownership for problems and tracking them to a successful conclusion and keep user updated as to progress.
  • Responsible for diagnosing & resolving hardware, software & end user problems. Acting as first point contact for all IT & technical queries.
  • Investigate specialist and complex IT support issues
  • Setting up new user's accounts and profiles and dealing with password issues.
  • Working  closely  with  software  suppliers  to  resolve  operational  issues.
  • Management of daily backup and retrieval scheme
  • In-depth knowledge of Microsoft Windows client operating systems, XP,Vista/ Windows 7 , Microsoft Office 2003 up to Office 2007 & Microsoft server 2008.
Jan 2008Dec 2009

Cybercafe Operator (Internship)

C. Johnson's Consulting
  • Maintain the companies network infrastructure.
  • Maintaining excellent levels of customer service .
  • Managed the cybercafe in line with health and safety regulations.
  • Trained and supervised new staff.
  • Planned and organised staff roster.
  • Analyzing call logs to spot trends and underlying issues.
  • Quick response to customer inquiries and concerns
  • Performed general office duties and administrative tasks.
  • Prepared weekly sales reports for presentation to management.

Skills

  • Project Management
  • Leadership
  • IT Management
  • Software Management
  • Implement best practices
  • Consulting
  • Customer Service
  • Resource vendor management
  • Decision making

Achievements

  • Managed the successful completion of Hospital Management Information System Software Project.
  • Best staff of the Quarter (2014)
  • Most valuable staff of the year (2014)

 

Certifications

2012

Cisco Certified Network Administrator

CISCO

CCNA

2010

Project Management

Prince 2

Area of Expertise

  • End user support
  • Good knowledge of SQL 2008
  • Record Keeping and Database Management.

Education

Jan 2004Jan 2009

BSc (Hons) Computer Science.

Olabisi Onabanjo University
Jan 2003Jan 2004

Diploma in Data Processing

Olabisi Onabanjo University

References

Available on Request