Omobolanle Agboola

Objective

An ambitious,self motivated individual who has the necessary IT skills,personal attributes and managerial experience required for a successful carrier at the highest levels. Boasting a strong academic background and a proven track record of bringing value to a Business, as well as possessing valuable customer facing skills and an agile technical mind that is able to come up with innovative technological & managerial solutions to seemingly intractable problems.

Work History

Work History
May 2011 - Present

Head IT Support Service

Reddington Hospital Ikeja

Responsible for the day to day IT requirements of the company such as user management, troubleshooting , help and advice. Maintaining desktop applications, local area networks and IT security.

Duties :

  • Uninterrupted support of the Hospital Electronic Medical Application,Sage Accounting Package and all desktop applications .
  • Strengthening the IT infrastructure through  implementing new technologies.
  • Responsible for hardware and software installation, maintenance and repair.
  • Perform routine audits of systems and software.
  • Manage the IT budgets and expenditure on hardware and software .
  • Developing & maintaining the company IT systems, software and databases.
  • Reporting to the IT Director & General Manager.
  • Having excellent time management, confidentiality & communication skills.
  • Management of server software and associated backup routines.
  • To evaluate, test, advise, train and support I.T. related projects.
  • Procurement of IT hardware, software , and associated backup routines.
  • Responsible for the recruitment and training of new staff.
  • Maintaining documentation of changes regarding users, functions & systems.
  • Improve communication & file sharing throughout the organisation, improve staff moral
Mar 2010 - Feb 2011

Assistant Database Administrator (NYSC)

Reddington Hospital Victoria Island

Reporting directly to the Database Administrator and collaborating closely with other IT team members. Responding to queries in a timely and accurate manner and resolving queries to the user's satisfaction.

Duties :

  • Responding to queries in a timely and accurate manner and resolving queries to user's  satisfaction.
  • Taking ownership for problems and tracking them to a successful conclusion and keep user updated as to progress.
  • Responsible for diagnosing & resolving hardware, software & end user problems. Acting as first point contact for all IT & technical queries.
  • Investigate specialist and complex IT support issues
  • Setting up new user's accounts and profiles and dealing with password issues.
  • Working  closely  with  software  suppliers  to  resolve  operational  issues.
  • Management of daily backup and retrieval scheme
  • In-depth knowledge of Microsoft Windows client operating systems, XP,Vista/ Windows 7 , Microsoft Office 2003 up to Office 2007 & Microsoft server 2008.
Jan 2008 - Dec 2009

Cybercafe Operator (Internship)

C. Johnson's Consulting
  • Maintain the companies network infrastructure.
  • Maintaining excellent levels of customer service .
  • Managed the cybercafe in line with health and safety regulations.
  • Trained and supervised new staff.
  • Planned and organised staff roster.
  • Analyzing call logs to spot trends and underlying issues.
  • Quick response to customer inquiries and concerns
  • Performed general office duties and administrative tasks.
  • Prepared weekly sales reports for presentation to management.

Skills

  • Project Management
  • Leadership
  • IT Management
  • Software Management
  • Implement best practices
  • Consulting
  • Customer Service
  • Resource vendor management
  • Decision making

Achievements

  • Managed the successful completion of Hospital Management Information System Software Project.
  • Best staff of the Quarter (2014)
  • Most valuable staff of the year (2014)

 

Certifications

Certifications
2012

Cisco Certified Network Administrator

CISCO

CCNA

2010

Project Management

Prince 2

Area of Expertise

  • End user support
  • Good knowledge of SQL 2008
  • Record Keeping and Database Management.

Education

Education
Jan 2004 - Jan 2009

BSc (Hons) Computer Science.

Olabisi Onabanjo University
Jan 2003 - Jan 2004

Diploma in Data Processing

Olabisi Onabanjo University

References

Available on Request