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Summary

Strategic Sales-Marketing-Operations Professional with more than 23 years experience in brand marketing and customer relationship management with international and national companies. Expertise in providing strategic counsel and support for executive leadership, financial planning and management, developing and planning effective internal and external communications strategies, team building, risk management, personnel and performance management. Strong interpersonal management skills. Ability to easily and quickly adapt to changes in the business environment. Experience developing and maintaining strong relationships across multiple functions and creating team atmosphere. Creative, visionary,determined, dynamic, decisive, results-oriented, resourceful and able to achieve results through others.

Work History

Apr 2012Continues

Coordinator

CLUB MED MEDITERRANEAN

In 2013, selected as Number 1 Club Med among 90 facilities worldwide for customer service and profitability. Reported directly to General Manager. Responsible for sales and marketing, including:

  • Coordination of hotel operations
  • Marketing - Sales Operations Management
  • Strategy and planning
  • New business development
  • Guest Relation Service Management
  • Advertising and special package promotions including seminars, weddings and galas
  • Successfully organized special package programs for international business customers including more than 1,200 participants for Banca Generali and 1,500 attendees for PartyLite
  • Optimal budget management
  • Customer service and enhancing customer satisfaction rating
  • Management of 40 personnel including training, team building, motivation and professional development
Feb 2007Sep 2009

Marketing Manager

BUGGY GROUP
  • Responsible for sales and marketing planning and strategies, including development and implementation of tour packages.
  • Conducted quarterly audits for hotel and tour agencies. Managed 6 direct reports


Apr 2003Aug 2005

Regional Manager

ASYATUR TOURISM
  • Responsible for management and coordination of airport and transfer operations. Developed sales and marketing strategies for tours.
  • Negotiated agreements with hotels and tour agencies. Managed team of 50 operations personnel

Dec 1999Mar 2003

Corporate Sales and Marketing Manager

BOSCH INDUSTRY

In 2002, increased sales by 40% to $2MM; recognized as Best Sales Manager. Responsible for corporate sales and marketing for 4 groups including Bauhaus, Koctas, Tekzen and Maxi. Specifically:

  • Management for Bosch brand and brand equity
  • Sales and marketing strategic planning
  • Advertising and promotions, including catalogue planning and point-of-purchase displays/activities
  • Product development
  • Budget and financial management and optimization
  • Management of team of 25 personnel across Turkey
  • Development of monthly status reports for National Sales Director


Jul 1998Apr 1999

Sales Representative

MIGROS INC.,
  • Responsible for sales, inventory, pricing, purchasing, point-of-purchase displays and promotions, and customer service for all non-perishable products


Jul 1989May 1995

Planner - Fashion Designer

AS*KAR INC.
  • Product design and brand management. Created 8 fashion collections for French and German women’s wear lines.

Education

Sep 2008Jun 2013

Bachelor Degree

Anadolu University

Economics

Sep 1995Jun 1998

High School Degree

Sabanci 50.YiIL High School

Sociology Sciences

Certifications

May 2012Nov 2012

­French Language Program

CLUB MED MEDITERRANEAN
  • Certificate for French Language
Jan 2010Jan 2012

­English Language Program

FLSINTERNATIONAL SCHOOL LAS VEGAS
  • Certificate for English Language  
Jan 2002Jan 2003

­Best Sales Manager Award

BOSCH INDUSTRY
  • Best Sales Manager Award(2001)
Jan 2001Jan 2002

­Best Sales Manager Award

BOSCH INDUSTRY
  • Best Sales Manager Award(2002)
Dec 1999Nov 2000

­Microsoft Certification Programs

M.E.B
  • Microsoft Office Specialist
Feb 1990Feb 1991

­Fashion Design Program

PRESTIJ DESIGN ACADEMY
  • Design Program

Professional Training & Courses

  • CLUB MED OPIO PROVENCE, Nice, France
    • Sales and Marketing Strategy, Business Group Operations Management (February 2013)
  • BUGGY GROUP, Istanbul,Turkey
    • Tourism Hotel Management and Customer Service (February 2007)
  • ASYATUR TOURISM, Istanbul, Turkey
    • Tour Organization and Operations Management (May 2003)
  • BOSCH INDUSTRY, Istanbul, Turkey
    • Brand Management and Technical Training (January 2002)
  • BOSCH INDUSTRY, Istanbul, Turkey
    • Corporate Sales and Marketing Strategies (February 2001)
  • MIGROS, Istanbul, Turkey
    • Sales Techniques and Customer Service (July 1998)


 

Skills

Leadership
Strategic Thinking
Communications Skills
Sales&Marketing Management
Operations Management
Brand Management
Customer Service
Collaboration and Teamwork

References

Mete Karaer / Country Manager

BEKO Ukraine LLC

Phone : +38 067 551 90 92

Jeff JENSEN / Professor

UNIVERSITY of NEVADA
Phone Number : (1) 702 327 9294

Mustafa ABDULLAHOGLU / HR Director

CLUB MED MEDITERRANEAN
Phone Number : (90) 212 368 0904

Alper KESKIN / Director

BOSCH INDUSTRY

Phon Number : (90) 216 432 00 00

Ercan SEPETCI / Accounting Manager

TURKISH AIRLINES

Phone : (90) 505 524 9899

Abdullah AYDIN / Accounting Manager

OPET PETROLCULUK INC.

Phone Number : (90) 216 522 9000

Ertan ALTUNDAL / Project Manager

SOFA INC.

Phone Number : (90) 536 550 7890

Mehmet Ali TEKGUC / Director

MGM RESORTS INTERNATIONAL

Phone Number : (1) 702 738 9011

 Languages  

 Turkish - Fluent

English - Fluent

French - Conversational