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Omar Esmat Ramzi Al Mansouri

Work experience

Jul 2009Oct 2015

Senior Customer Care Agent

National Health Insurance Company - Daman

Job Description

  • Receiving inbound calls of Inquiries and Complaints For all Daman company products - Daman Basic , Enhanced and Thiqa
  • Coordinating with the concerned departments to assist and satisfy the customers
  • Supporting the Call centre Supervisor in managing the team  such as Call Monitoring , creating Performance reports , Team adherence and punctuality .


Aug 2008Jul 2009

Leasing Administrator

Asteco Property Management

Job Description

  • responsible for overseeing and tracking the leases of rental properties .
  • process the leases to make sure all the information is accurate and logged onto the database and filed appropriately
  • receiving the rent payment
Sep 2006Jun 2008

Smart Call Advisor

First Gulf Bank


Aug 2004Aug 2007

Bachelors of Information technology

University of Excelsior