Omar Esmat Ramzi Al Mansouri

Work History

Work History
Jul 2009 - Oct 2015

Senior Customer Care Agent

National Health Insurance Company - Daman

Job Description

  • Receiving inbound calls of Inquiries and Complaints For all Daman company products - Daman Basic , Enhanced and Thiqa
  • Coordinating with the concerned departments to assist and satisfy the customers
  • Supporting the Call centre Supervisor in managing the team  such as Call Monitoring , creating Performance reports , Team adherence and punctuality .

 

Aug 2008 - Jul 2009

Leasing Administrator

Asteco Property Management

Job Description

  • responsible for overseeing and tracking the leases of rental properties .
  • process the leases to make sure all the information is accurate and logged onto the database and filed appropriately
  • receiving the rent payment
Sep 2006 - Jun 2008

Smart Call Advisor

First Gulf Bank

Education

Education
Aug 2004 - Aug 2007

Bachelors of Information technology

University of Excelsior

Portfolio