Arthur Bull

  • Omaha US-NE
Arthur Bull

Work History

Work History
1998 - 2011

Application Developer-Analyst

VERTRUE, LLC (MEMBERWORKS, INC)

Instrumental in design and implementation of Nortel / Periphonics IVR solution conversion to Genesys Voice Platform solution in required time frame

·Solution utilizes dynamic VXML in Windows .NET environment to significant reduce number of IVR programs which simplified maintenance and reduced overhead costs.

·Required the creation of multiple VXML and backend reusable modules utilizing C# and ASP.net.

Performed ‘bug’ fixes and researched issues as identified on large E-Commerce site.

Responsible for day to day maintenance of various legacy applications.

Rotating 7 x 24 on call pager support of IVR, CTI and legacy programs and processes.

2010 - 2011

Part time Contractor/Web Developer

Nubigena, LLC

Worked as part of a start-up to develop an Azure-based reservation application using ASP.Net and SQLServer 2008 R2 in .Net Framework 3.5.

Developed schedule retrieval and update User Interface (UI) and functionality

1998 - 2006

IVR Applications Analyst

VERTRUE, LLC (MEMBERWORKS, INC)

Designed, implemented and maintained a Nortel / Periphonics IVR solution that front-ended internationally distributed call centers employing over 750 phone agents

·Utilized called number to determine which of several dozen IVR programs to run saving the company the cost of expensive IVR ports dedicated to specific programs

·Pre-identified callers prior to call being assigned to a call agent, reducing call handle time by 10-15%

·Designed & implemented membership cancellation service which allowed callers to cancel memberships without interfacing with phone agents

·Interfaced with iSeries DB2 database, utilizing TCP/ip connections to access stored procedures, for membership search, data retrieval & updates.

·Implemented extensive call logging and tracking capabilities, with report suite.

·Designed & implemented front end into corporate ‘shopping cart’ utilizing the shopping cart web services enhancements.

Rotating 7 x 24 on call pager support of IVR and CTI programs and processes.

1995 - 1998

Senior Application Analyst

West Interactive Corp

Design, implemented and maintained advanced IVR programs, in an UNIX environment, as defined by the Account Manager working in conjunction with the client, projects worked on, but not limited to:

·Implementing an IVR dating line interface.

·Maintaining very high volume IVR psychic programs and their associated ‘900’ numbers.

·Implementation of a calling card interface.

Design and implementation of various IVR survey programs

Solely responsible for the error free operation of assigned programs.

Rotating 7 x 24 on call pager support of programs and processes.

1994 - 1995

Application Analyst

West Interactive Corp

Implemented and maintained IVR programs, in an UNIX environment, as defined by the Account Manager working in conjunction with the client.

Solely responsible for the error free operation of assigned programs.

Rotating 7 x 24 on call pager support of programs and processes.

1992 - 1994

Application Support Analyst

West Interactive Corp

Developed and maintain custom reports, in an UNIX environment, as defined by the Account Manager working in conjunction with the Application Programmer.

Responsible for the generation of tapes and floppy disks as required for various programs.

Education

Education

Summary

Application Analystwith over 20 years ofexperience. Self-starter and team-oriented with a demonstrated ability to build strong client relationships in diverse and dynamic environments.  Expertise includes C#, VXML, SQLServer, .NET, HTML, ASP.net, JavaScript and UNIX shell script. Proven ability todevelop complex applications, translate client requests into simple and elegant solutions, build robust applications with reliable and fast performance.  A strong technical problem solver, avid team player and interpersonalskills

Technical Skills

Platforms:

Windows XP, Windows 7, UNIX, Solaris 10 and VPS/is

Languages:

VXML, C#, ASP.Net, HTML, JavaScript, UNIX shell scripts, AWK, PeriProducer and Windows BAT scripts

RDBMS:

SQL Server (2005, 2008 & 2008 R2), some exposure to Oracle 10 & MS Access 2003 and minimal exposure to DB2

CTI:

Basic understanding of Genesys CTI Framework, including simple trouble shooting

Reporting:

Basic understanding of Unica NetInsight web page tracking and reporting, including custom page tagging & custom report generation

Tools:

Visual Studio (2003, 2005, 2008 & 2010), Visual Source Safe 6.0 Team Foundation Server (2005 & 2008), Genesys Solution Control Interface, Nortel/Periphonics GUI Tools (periPro & periStudio), MS Office (2003 & 2007) MS Visio (2003 & 2007) and MS Project 2003

Interest

Boy Scouts of America, Mid-America Council, Troop 308, Omaha, NE

Assistant Webmaster

2011

Converted Troop’s website from static HTML to PHP to improve maintainability.

Assist in teaching Boy Scouts how to maintain Troop's website.

Troop Committee Member

2009 – Present

Responsible for conducting the business of the troop, setting policy, and helping the Scoutmaster and Scouts with outdoor programs and other planned activities.Committee also has the responsibility to provide adults for Scout rank advancement boards of review