Instrumental in design and implementation of Nortel / Periphonics IVR solution conversion to Genesys Voice Platform solution in required time frame
·Solution utilizes dynamic VXML in Windows .NET environment to significant reduce number of IVR programs which simplified maintenance and reduced overhead costs.
·Required the creation of multiple VXML and backend reusable modules utilizing C# and ASP.net.
Performed ‘bug’ fixes and researched issues as identified on large E-Commerce site.
Responsible for day to day maintenance of various legacy applications.
Rotating 7 x 24 on call pager support of IVR, CTI and legacy programs and processes.