Solution oriented product owner with a strong interest in usability.

Key link between the business and the product development team.

Hands-on experience in multiple areas of the development lifecycle.

Professional Experience

Work History
Jan 2015 - Present

Process Improvements Analyst - Technology


Serve as a Product Owner part of the centre of excellence team improving processes and tools through proven industry and IT knowledge. Manage stakeholders and performs usability tests with users to gather appropriate information, document requirements and provide feedback to the organisation. Prepare user stories, BPMN diagrams and wireframes for the development team while embracing Agile practices. Illustrate concepts to both technical and non-technical audiences leading to acting as the bridge between different internal functions and clients.

Coordinate the development and implementation of:

  • Innovative real-time statistics tools allowing the live monitoring of the operations
  • Automation tools offering unique man-machine solutions in the industry and permitting improved quality and productivity
  • A quality assessment tool allowing standard measurements of the accuracy of the company's delivery
  • A tailor-made activity tracking tool for enabling the monitoring of the customer care teams compliance

Dec 2012 - Dec 2014

Software Developer


Promoted to take part of the newly setup software development team and develop personal and organisation's new ideas. Supported the implementation of the processes and best practices including Agile development methodologies, git workflows, test driven development and continuous integrations. Learned and mastered NodeJS, AngularJS and MongoDB which are the main technologies used in the different applications and services built. Handled communication and feedback gathering with users, established an internal blog for the team to provide insights on our work for the organisation.

Proposed, designed and developed new ideas, most notably a new application providing means to manage client's user-generated content from their front-end that eventually became part of the organisation's solutions portfolio.

Apr 2012 - Oct 2012

LBC IT Support


Responsible for gathering requirements, designing and developing new software solutions to improve existing processes while improving and maintaining newly implemented Javascript plugins for the organisation's biggest client. 


  • Fixed a potential opportunity for fraudulent content to reach client's users with a dedicated software solution
  • Developed a platform in PHP helping team leaders following the performance of the employees month by month
  • Enhanced tools to be more flexible and compatible with the majority of the clients leading to a globally improved productivity and quality
  • Triggered a mindset change within the organisation moving from only human content moderation to man-machine solutions 
Oct 2011 - Mar 2012

Online Content Moderator


Moderation of user generated content according to guidelines, identification of malicious content, frauds and counterfeits using applications provided by our clients

Imagined, developed and deployed a new Javascript plugin adding new functionalities to our customer's applications leading to improvements in productivity and quality for the client.


  • Increased productivity and quality of the organisation's delivery
  • Better user experience and knowledge management via in-house technologies
  • Permitted the organisation to take the responsibility for the back office of the clients, saving them development time
Jun 2011 - Aug 2011

Web Developer

Fundacji na rzecz promocji i rozwoju – Głos Młodych

Internship in the polish foundation "Głos Młodych"

Developed a non-commercial news portal where volunteers can publish new content and articles on various topics

Learned, installed and adapted the Drupal CMS within strict time constraints and turned mockups and prototypes provided by designers into an actual platform.

Created custom scripts and a custom theme for Drupal using mainly PHP, HTML, CSS and Javascript