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Summary

General Manager with over 10 years' experience in leadership and customer service, visual artist with an eye for professional presentation and special effects, personal relations specialist as an employee supervisor and customer support provider, and lover of music, art, travel, and the outdoors. It is my goal to provide exceptional service and leadership, maintain a visually captivating environment for myself, guests, and staff; inspire, maintain, and embrace a culturally dynamic workplace, and sustain an efficient and consistent facilitation of workplace operations.

Education

Work experience

Oct 2015Present

General Manager

Lincoln Escape Room

As General Manager, I have a vast variety of responsibilities, including overseeing operations, managing staff, and maintaining the quality of customer experiences. I'm in charge of the hiring, training, and scheduling processes for employees; coordinating staff events, and bolstering office culture and morale. I also work directly with customers; coordinating and booking private events, supervising and running group experiences, and answering any questions our guests may have. I run the numbers for our store accounts on a weekly basis and generate income and expense summaries for our company accountant. I must keep cash quantities in balance, online and in-store customer numbers in check, and maintain a consistent ratio of income to labor. Lastly, I participate in off-site networking events, donation arrangements, business agreements, marketing and promotion, public relations, and media outreach.

Jan 2015Nov 2015

Team Leader

Defy Gravity- Lincoln

As a team leader, I trained, supervised, and lead employees, as well as worked alongside them to help serve the Defy Gravity guests. This included facilitating transactions, ensuring guest safety, and maintaining the facility.  

Jun 2006Oct 2015

Visual Effects Artist

Roca Berry Farm

I worked on the farm for many years, starting in the fields and working my way up to leadership positions. Some of my earlier responsibilities included filling boxes of berries for sale, loading and tracking inventory, taking phone orders, facilitating transactions, and assisting in the supervision of field operations and seasonal employees. In my last several years, I worked as a visual effects artist for the Halloween/pumpkin season; painting props and displays and creating special effects for the horror attractions.