• Thompson OH

Olivia Stafford



I am an RN patient advocate with 35 years of nursing experience, providing direct patient care in acute care, clinic, and hospice home care settings. I have acted as a supervisor, case manager, unit coordinator, Quality Manager, and Clinical Team Leader. I also have experience teaching hemodynamics, air transport safety, ACLS, and process improvement.

I currently serve as Staff RN for the Mentor Homecare Team at the Mentor Office of Hospice of the Western Reserve.

Work History

Work History

Clinical Team Leader for the Mentor Homecare Team and Community Facility Coordinator

Apr 2002 - Oct 2015
Mentor Office of Hospice of the Western Reserve, Mentor OH

​Achievements: CHPCA Certification


  • Management and coordination of care for up to 100 homecare patients.
  • Education, staff development, and evaluation of team members.
  • Ensure quality of care delivered, and Patient/ Family satisfaction with services provided by staff.
  • Monitoring and review of patient care patterns and documentation to ensure compliance with Medicare regulations and agency policy.
  • Analysis of annual budget and monthly variance reports.
  • Oversight of office facility including maintenance of security, information systems and equipment, patient care and staff supplies.
  • Community outreach, public relations, and promotion of Hospice of the Western Reserve.

Previous Roles within Hospice of the Western Reserve:

  • Team Resource RN
  • Weekend Primary Homeware RN
  • Staff RN, Homecare Team
  • PRN RN for Homecare and Alternative Homecare Teams

Clinical Manager, Surgical Intensive Care Unit

Jun 2000 - Feb 2002
South Pointe Hospital, Cleveland Clinic, Warrensville Heights OH

​Achievements: CCRN Certification


  • Active management , including direct patient care of a 14-bed SICU.
  • Staffing and staff development, scope of care, productivity, budget.
  • Monitored quality and compliance via internal tools and Project Impact as an external data base.
  • Promoted positive change by dynamic leadership, and in conjunction with the Nurse Managers Group, strove to design and direct proactive changes to nursing/employee patterns to increase recruitment and retention of staff. Coordinated professional development and competency needs for staff members.
  • Intermittent responsibility for hospital-wide staffing, disaster response, patient flow, code management and critique. Clinical resource for surgical and intensive care related issues.

Clinical Coordinator of Quality Management

1998 - 2000
South Pointe Hospital, Cleveland Clinic, Warrensville Heights OH

​Achievements: Certified Professional in Healthcare Quality (CPHQ)


  • ​Case management of critical care patient populations, as well as coordination of case management activities for all patient care areas.
  • Staffing, productivity, orientation, and staff development.
  • Designed and implemented data collection tools to support documentation compliance.
  • Collaboration with other hospital departments to improve multidisciplinary performance in discharge planning.
  • Active with numerous committees to promote performance improvement.

Clinical Manager of ICU and SDU

1997 - 1998
PHS Mount Sinai Medical Center-East, Richmond Heights OH    

Quality Management Director

1994 - 1997
Cary Medical Center, Caribou ME

​Achievement: Certified Professional in Utilization Review (CPUR)


  • Management level position with responsibility for all quality management functions for a 65-bed rural hospital.
  • Facilitated indicator monitoring for 22 hospital departments, chart review and risk management for medical staff, SIM criteria monitoring.
  • Responsible for process improvement team activities with monitoring of up to 13 teams.
  • Coordinated education and teaching of quality process using FOCUS-PDCA format.
  • Ensured hospital-wide compliance with JCAHO, CAMH criteria, and State guidelines.
  • Worked with other Quorum hospitals in the state, coordinating education for process improvement team leadership and facilitation.
  • Managed data collection and reporting for Maryland Quality Indicator Program, and Interqual as external databases.



B.S. of Nursing

University of Southern Maine


References available upon request.