Project Coordinator (2007-2009)
Managed all printing projects for the $24 million MetLife client, one of the largest accounts. Built rapport and cultivated a consultative relationship with client to determine business needs and exceed expectations through accurate and timely delivery of financial documents. Oversaw 15 projects monthly in addition to large semi-annual mass-volume initiatives.
Streamlined production process; improved turnaround time by 30%; supported cohesion among interdisciplinary team members; reduced print preparation time by 75%.
Oversaw full lifecycle project execution; obtained content from client, reviewed information for accuracy and regulatory compliance, partnered with print and composition counterparts to monitor production, anddistributed documents. Achieved complete accuracy, and no required reprints; established client confidence and lasting relationship.
Recommended, obtained client approval, and implemented the use of PDF files to electronically transmit documents to clients. This paperless communication reduced delivery from 72 to 4 hours.
Lead Project Manager (2002-2007)
Led a team that expedited production of financial printing transactions for mutual fund clients, including documents for mergers and acquisitions (M&A), IPOs, debt issuances, and annual reports. Trained 6 colleagues on industry best practices and regulations.
Relocated to redesign processes and served in a leadership role to improve production of the Philadelphia operation. Evaluated processes, conducted root cause analysis, and developed solutions; reduced errors from 12 to 2 monthly.
Trained, mentored, and supervised 14 employees in 3 shifts. Maintained compliance with union regulations.
Directed a high-profile debt issuance for an American Indian reservation-owned casino; gathered a 6-person interdisciplinary team,procured equipment, and completed an offsite project in Los Angeles.