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Graduate seek a challenging and rewarding position in business field where my skills and
educational background can be employed and developed all work under pressure and carry
of work and continuous efforts .


An intelligent, well-presented and adaptable person, with solid qualifications and comprehensive skill set, underpinned by work experience in environments demanding self-motivation and a focused approach.Capable of working with minimum supervision and willing to assume additional responsibility. A committed team player, with leadership ability, who uses high standards of communication ability to establish positive interpersonal relationships, Quick And willing to assimilate and apply new work procedures.

Personal Information

Name : Olive M. Galang.
Address : Sharjah, United Arab Emirates .
Nationality : Philippines .
Religion : Roman Catholic .
Date of Birth : 24 / 03 / 1983 .
Marital Status : Single .
Mobile : +971527235048 .
Email : [email protected] .
Passport No : EC1711878 .


Bachelor of Science in Business AdministrationMajor in Economics
Tarlac State University, Philippines
Year Graduated: June 04, 2005

Work experience

Nov 2012Present


Home Centre L.L.C
  • Receives payment by cash, credit cards, vouchers or automatic debits.
  • Issue receipts, refunds, credits or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering the establishments.
  • Maintain clean and orderly check out areas.
  • Resolve customer complaints.
  • Answer customer’s questions and provide information on procedures or policies.
  • Calculate total payments received during a time period and reconcile this with total sales.
  • Process merchandise returns and exchanges.
  • Request information or assistance using paging systems.
  • Providing information to supervisors, co-workers and subordinates by telephone or in person.
Mar 2007Mar 2012

Customer Service Assistant

Mercantile Stores Group Incorporated (SM City Clark, Philippines)
  • Receive bills payment such as credit cards payment, electric bills and internet bills.
  • Government services such as National Statistics Office certificates like Birth, Marriage, Death and Cenomar certificates.
  • Issuance of Phil health cards.
  • Accepting payments for Social Security System such as contributions and loans.
  • Selling tickets for concerts and shows.
  • Assists customers and handling customer complaints.
  • Provides information to the customers.
Jan 2006Feb 2007


La Maja Rica Hotel
  • Deliver excellent customer service, at all times .
  • Assist in keeping the hotel reception area clean and tidy, at all times .
  • Deal with all inquiries a professional and courteous manner, in person, on the telephone or via e-mail .
  • Administer all reservations, cancellations and no-shows, in line with company policy .
  • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities .
  • Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety .
  • Conduct regular security checks throughout the day and report any security issues to line manager .
  • Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment .
  • Provide reports, as required, for housekeepers and management .
  • Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services .
  • Maintain personal knowledge by completing in-house training and workbooks .


Filipino : Mother Tongue ( Writing ,Reading , Conversation ) .
English : Excellent ( Writing ,Reading , Conversation ) .

Computer Skills

Operating Systems (MS- Windows Xp –Windows Vista _ Windows 7 _ Windows 8 ) .
MS Word – Excel – Access – Power point .
English Fast Write .

Interpersonal Skills

Customer-oriented team.
Good communication skills in Filipino and English.
Customer service skills .
Pride in achieving individual targets .
Flexibility and punctuality .
Communications with others.
Can work in a team or individually.
Can quickly learn new job concepts.
Can work under pressure and stress.
Can build relationships at all levels.

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