Olive M. Galang

  • Sharjah UAE
Olive M. Galang


Graduate seek a challenging and rewarding position in business field where my skills and
educational background can be employed and developed all work under pressure and carry
of work and continuous efforts .


Personal Information

Name : Olive M. Galang.
Address : Sharjah, United Arab Emirates .
Nationality : Philippines .
Religion : Roman Catholic .
Date of Birth : 24 / 03 / 1983 .
Marital Status : Single .
Mobile : +971527235048 .
Email : [email protected] .
Passport No : EC1711878 .


Bachelor of Science in Business AdministrationMajor in Economics
Tarlac State University, Philippines
Year Graduated: June 04, 2005

Work experience

Work experience
Nov 2012 - Present


Home Centre L.L.C
  • Receives payment by cash, credit cards, vouchers or automatic debits.
  • Issue receipts, refunds, credits or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering the establishments.
  • Maintain clean and orderly check out areas.
  • Resolve customer complaints.
  • Answer customer’s questions and provide information on procedures or policies.
  • Calculate total payments received during a time period and reconcile this with total sales.
  • Process merchandise returns and exchanges.
  • Request information or assistance using paging systems.
  • Providing information to supervisors, co-workers and subordinates by telephone or in person.
Mar 2007 - Mar 2012

Customer Service Assistant

Mercantile Stores Group Incorporated (SM City Clark, Philippines)
  • Receive bills payment such as credit cards payment, electric bills and internet bills.
  • Government services such as National Statistics Office certificates like Birth, Marriage, Death and Cenomar certificates.
  • Issuance of Phil health cards.
  • Accepting payments for Social Security System such as contributions and loans.
  • Selling tickets for concerts and shows.
  • Assists customers and handling customer complaints.
  • Provides information to the customers.
Jan 2006 - Feb 2007


La Maja Rica Hotel
  • Deliver excellent customer service, at all times .
  • Assist in keeping the hotel reception area clean and tidy, at all times .
  • Deal with all inquiries a professional and courteous manner, in person, on the telephone or via e-mail .
  • Administer all reservations, cancellations and no-shows, in line with company policy .
  • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities .
  • Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety .
  • Conduct regular security checks throughout the day and report any security issues to line manager .
  • Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment .
  • Provide reports, as required, for housekeepers and management .
  • Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services .
  • Maintain personal knowledge by completing in-house training and workbooks .


Filipino : Mother Tongue ( Writing ,Reading , Conversation ) .
English : Excellent ( Writing ,Reading , Conversation ) .

Computer Skills

Operating Systems (MS- Windows Xp –Windows Vista _ Windows 7 _ Windows 8 ) .
MS Word – Excel – Access – Power point .
English Fast Write .

Interpersonal Skills

Customer-oriented team.
Good communication skills in Filipino and English.
Customer service skills .
Pride in achieving individual targets .
Flexibility and punctuality .
Communications with others.
Can work in a team or individually.
Can quickly learn new job concepts.
Can work under pressure and stress.
Can build relationships at all levels.