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Andre Luiz Reis de Oliveira

Service Analyst

Professional Profile

With excellent organizational and communication skills, an outstanding work ethic and the ability to work well in both team-oriented and self-directed environments as also I'm engaged in developing and apply the best practice of aftersales areas, as well as manage, analysis and improving the KPIs of the company.

  • Planning and implementation of strategic projects;
  • Development and Analysis of monthly reports as well management of quality KPI;
  • Exceptional analytical, communication and presentation skills;
  • Expert in Microsoft Excel & Access for data manipulation with high skills to work with analytical softwares like Salesforce, Power BI, Tableau, Google Analytics;
  • Consulting in the best practices of consumer service attendance;

Goals

Looking for work in areas that allow me bring management and business analysis focusing on business and market intelligence.

Work experience

2013Present

Service Analyst

Electrolux S/A

Role

  • Lead development of process improvements in order to apply the best practices of business to maximize benefits for the company;
  • Analyze and assist projects focused on customer care process improvements;
  • Develop automated tools that assist and promote results and standards that help sustain the areas involved in daily activities;
  • Create presentations to supervisors to assist on decisions for strategic growth of consumer market, based on exceptional analytical charts;
20112013

Project Analyst

Mondelez International - Kraft Foods S/A

Role

  • Project Analyst Analysis and identification of process improvements of technology and availability of information in order to empower and assist decision making and business negotiation;
  • Analysis and implementation of sales projects, trough integration of the areas involved and resources management and budget in order to achieve the planning designed with a focus on project coordination;
  • Developing standards and automated systems that help sustain the areas involved in daily activities;
  • Structure and development of projects documentation;
  • Developing of flowcharts and structured schedules;
20092011

Intern

HSBC

Role

  • Intern Development and improvements on systems of authorization of credit cards with IBM focused on systems programming COBOL II;

Education

Graduation YearFeb 2017

MBA Planning and Strategic Management

Centro Universitário Internacional
Graduation YearJul 2012

Technology Analysis and Systems Development 

Universidade Tuiuti do Paraná

Skills

Portuguese Language
  • Level: Native
Spanish Language
  • Level: Business
English Language
  • Level: Business
Softwares & Applications
  • Software Applications – MS Excel, MS Access, MS Word, MS Power Point. MS Project, MS Visio
  • Business Object / Business Intelligence – SAP Systems, Salesforce CRM, Tableau, PowerBI, Qlik View, Google Analytics
  • Programming Languages: VBA / VB, HTML / PHP, C / C++ / C#
  • MySQL and SQL Server Database

Certifications

Jul 2009Oct 2009

IBM Operating systems and software

HSBC Technology
  • zOS
  • DB2
  • SQL
  • TSO
  • COBOL II
  • COBOL CICS
  • JCL