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Olateru Akinfe

Highly-experienced Operations Manager with a proven track record in enabling organisational growth by driving productivity, quality and performance across diverse letter/parcel delivery operational functions and locations.  Multiple successes in assembling and leading cross-discipline teams and in inverting underperforming operations through gap analysis and solution within a unionized environment.  Increasing levels of accountability and contribution during progressive roles with the Royal Mail Group has provided a rounded peripheral vision of core operational drivers, issues and requisites.  Looking to add value to an organisation needing leadership excellence of its operations by combining expertise in capability building, performance management and continual delivery against KPIs/standards

Work experience

Apr 2004Present


Night Shift

Team of 7 managers and 90 front-line operatives; annual traffic base of 101m items; £3.2m budget.

2002Sep 2014

Programme Strand Lead

Royal Mail Group Plc

Production Manager

East London Mail Centre

Late Shift Plant Manager

East London Mail Centre Royal Mail Group Plc
Apr 2004Oct 2004

Late Shift Manager

East London Mail Centre Royal Mail Group Plc

Head of Operations

Operations, Heathrow International Distribution Centre



Governance and Controls

Has driven continuous improvement and quality across operations by using integrated management frameworks typically comprising: Business Appreciation – linking organisational direction (short to long-term) to daily BAU activities; Objectives – establishing shared objectives, goals and targets; Results – continual review, measurement, display and communication; Behaviours – leadership approach required to succeed; Capability – deployment capability. Manages such framework through structured, timely performance reviews, agreed intervention thresholds to facilitate management by exception, and gap closure activity – RCA, intervention deployment, benchmarking, etc