Ashley Phillips

Work History

Work History
Aug 2009 - Present

Systems Administrator


Responsible Administering and Maintaining all aspects of Email and Messaging services at a National Nuclear Security Administration/Department of Energy Facility with a 6000+ user base and act as a liaison between my employer, the primary contractor, and the Department of Energy/National Nuclear Security Administration

  • Provide the Highest possible level of customer service including timely response to inquiries and requests in order to insure contract extensions and overall customer satisfaction
  • Ensure that SLA’s are met and exceeded
  • Develop and maintain positive working relationships with Management employed by the primary contractor and the customer (Department of Energy/National Nuclear Security Administration)
  • Identify process improvement opportunities, develop solutions, and present them to executive management.
  • Administer 17 messaging centric servers including mailbox servers in a high availability (SCC) configuration.
  • Manage and maintain various mail-filtering applications including Trend Micro ScanMail, Brightmail Anti-Spam, and Tumbleweed Email Firewall/SMTP Decomposer.
  • Work closely with CyberSecurity to develop and implement security measures in a “Q” clearance environment.
  • Develop and propose application and configuration upgrades and procedures
Dec 2006 - Mar 2009

LAN Analyst

The Talbots Inc.

·Managed projects that implementedand configured software applications that supports 800+stores and 115,000 employees

·Implemented Major Network Security components including VLAN’s and application level firewalls to meet PCI compliance standards.

·Restaged production area moves affecting call center averaging daily volume between 4,000 and 35,000 calls per day

·Increased productivity by 40%, by improving incident reporting process

·Created scripts and procedures for Disaster Recovery Training exercises, SunGuard Availability Center in Philadelphia, PA

·Created and presented technical training to executive level leaders

·Resolved complex problems with DELL affecting 400+ workstations, 350+ employees

Feb 2005 - Nov 2006

Network Administrator

Astec Underground

Administered all aspects of the Local Area Network including DIS accounting software, Pro engineer, Bridgelogix, and BAAN ERP.

·Installed, configured, distributed Desktops, Laptops, and Servers supporting

250 + employees

·Maintained, managed, documented IT inventory including copiers, scanners and printers for a 330,000 sq ft manufacturing facility

·Provided tier 3 support for hardware/software issues at 3 remote locations

·Facilitated Sarbanes Oxley Auditing procedures

·Managed projects software/hardware implementations, supporting $100 million – annual sales

·Analyzed processes and procedures, implemented steps to improve efficiencies


Apr 2010 - Present

Master's of Business Administration

Western Governors University