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A highly trained and capable Operations Manager, with a background working within some of the largest retail outlets in the country. I have extensive experience in managing teams and overseeing the smooth running of busy and high profiting stores. 

Work experience

Mar 2015Present

Back of House Operations Manager

Ralph Lauren, Bicester Village
  • Responsible for all back of house operations in the second highest profiting Ralph store in the world, with a turnover of £60 million.
  • Manage a team of seven section managers and 50 associates over three departments.
  • Forecast and adjust sales and stock targets for each quarter.
  • Responsible for full profit and loss for all store costs.
  • Engage with our distribution centers and Logistics Managers over upcoming deliveries and stock needs.
  • Oversee merchandising standards in store.
  • Weekly conference calls with Sales Directors, Logistics Managers and the Country Manager.
  • Overseeing stock takes and audits and correcting any discrepancies.
  • Daily analysis of sales vs footfall, units per transaction, client contact and overall sales performance.
Mar 2014Mar 2015

Acting Sales Support Manager

House of Fraser, Oxford Street
  • Managed operations of the flagship store with an annual turnover of £70 million.
  • Responsible for full profit and loss for all store costs.
  • Ran all back of house teams and junior management involved in the operational and logistical development of House of Fraser.
  • Managed weekly and monthly sales forecasts and set up K.P.I targets for the store to achieve our aims.
  • Liaised with Floor Managers daily to ensure sales targets are being achieved.
  • Thoroughly prepared the store for audit, health and safety, stock take and events.
  • Managed the day to day duties of stock control, marking off and loading bay teams.
  • Ensured the store hit sales targets and SHRINK.
  • Created rotas and processed payroll for my team.
Jan 2012Mar 2014


Oisin Devitt Personal Training
  • Managing Director of Oisin Devitt Personal Training, my own mobile personal training company in London.
  • Recruited new clients through a variety of methods including online marketing, encouraging word of mouth and loss leader deals.
  • In charge of marketing, payroll, social media content and internet presence.
  • Built excellent working relationships with clients.
  • Ran and marketed weekly bootcamp classes around London.
  • Managed all profit and loss for the company.
Jan 2011Jan 2012

Senior Personal Trainer

Virgin Active Health Club
  • Ensured a high standard of customer service was offered at all times.
  • Consistently hit monthly client sign up targets.
  • Ensured the clubs brands standards were always fulfilled.
  • Built strong working relationships with clients.
  • Lead fitness classes and free fast classes for all of our members.
  • Coached new Personal Trainers and Fitness Instructors on the club’s visions and values.

Financial Sales Advisor

Bank of Ireland, Dublin
  • Set up new banks accounts for customers.
  • Successfully worked to hit high daily sales targets.
  • Maintained excellent levels of customer service.
Jun 2004Aug 2008

Stock Control Assistant Manager

Tesco, Greystones, Ireland
  • Delegated daily tasks to the stock control team.
  • Created rotas and managed payroll.
  • Ordered and predicted adequate stock levels for the store.
  • Researched previous sales trends to ensure greater revenue and less waste.
  • Liaised with management to ensure stock levels were correct.


Apr 2010Oct 2010

NCEHS Level 4, REPS Level 3 and NVQ Level 4: Exercise, Health Studies and Personal Training.

National Training Centre, Ireland

Balyfermot College Ireland

HND in Level 5 Information Technology and Computer Games Design

Leaving Cerificate

Institute of Education

Leaving Certs in Irish, English, Maths, History and Geography


  • Professional and results driven with excellent managerial skills.
  • Experience in sales and ability to quickly create rapport with people.
  • Fully Mac and PC literate and proficient in Excel, Word, MIS and Mercatus.
  • Able to plan and prioritise tasks under pressure to meet deadlines.
  • Proven ability to work quickly, efficiently and organise those around me.
  • Excellent communication skills and ability to build great working relationships.


I am currently learning French and Japanese in my spare time. I enjoy most sports and play and watch both football and golf.


                                         Available upon request