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Enthusiastic, tri-lingual, experienced business professional focused on achieving business and life goals, building a successful career in business management in the US and the world.

Work experience

Jul 2007Present

Project Manager, Telecommunications

Responsible for proactively maintaining XO Enterprise & National customer relationships by managing all aspects of the customer’s business needs-project management, training, technical assistance, post install support.

Coordinate a variety of business activities to facilitate the installation of telecommunication services on accounts with recurring revenues of up to $10k monthly. Oversee 60-100 projects daily while serving as a liaison to many of the Fortune 1000, Russel 2000 commercial and enterprise customers and public organizations.

Managing sales, engineering and operation workforce groups to deliver the services with the limited resources on a 30-45 day schedule.

Advising senior management on change and knowledge systems management, which includes writing paper reports.

Accountable for meeting or exceeding assigned project completion objectives and monthly installation quotas, maintaining existing and adding new revenue within named diverse customer base.

Manage installation projects to install large complex Voice, Data, Hosting, and IP products and services such as POT lines, T1, DS0, DS1, DS 3, Fiberoptics, IPIA, Flex, PRI, Flex PRI,VOIP,VPN; Ethernet 1.5 Meg-10 Meg, Broadband 10 Meg and above (EOC and EOS), MPLS, SIP

Review complex customer requirements, equipment configurations, feasibility of intended applications, required software and adequacy of implementations plans for customer needs, and provide specific solution recommendationsGather information on the customer’s business processes, critical success factors, and vendor support to deliver value-added business solutions.

Maintain contact with the customers, agents, vendors to resolve problems, and seek additional opportunities to meet pre- and post- installation needs.

Create and maintain accurate installation plans and review with senior level XO management.

Collaborate with internal resources to share information and coordinate installation of

Provide support, mentoring, and leadership to Customer Implementation team members.


Independent Consultant

Business Planing and Consulting

Assist small and mid-sized businesses with developing business plans, marketing plans and establishing and maintaining an Internet presence. Services include project management; business research; e-business strategy; web site design, implementation and management; e-commerce infrastructure; social media presence; creative direction; and customized web-based applications.

Jan 2005Jun 2006

Territory Business Manager, Western PA and Cleveland, OH


Managed strategic territory and developed business through marketing, advertising and sales projects, oversaw store audits, loss control with over $450K in merchandise inventory, and operations management in 4 retail locations in Western Pennsylvania and Ohio.                                               

Created and presented strategic marketing and forecast reports, business plans for discussion and approval by CEO of the company.

 Developed business through new store openings and business project management and promotions.

Conducted personnel management, new manager and employee training, legal representation in courts, customer relations. Managed a staff of thirty.

Aug 2001Dec 2004

General Manager

Pitt Petroleum Inc; SG II LLC

Supervised day-to-day small business retail store operations with yearly sales of $4 million to include operations management, merchandising, training, personnel management, accounting, marketing and project management.

Utilized effective problem solving techniques, provided excellent customer service, developed and maintained computerized inventory control system on web platform.

Implemented loss prevention tactics, scheduling, daily balancing, preparing and delivering deposits, and participated in business related legal proceedings. Managed a staff of ten.



Bachelor of Science Degree

Cherkassy Institute of Management

Program Certificate

Sunoco University

Employment Law, Customer Service, Personnel Management

"The Employee Life Cycle" Training Workshop

"Resolving Customer Conflict" Customer Service Training Workshop


Program Certificate


Profit Management for C-Stores, financial statement analysis, financial formulas, sales and ordering process, merchandising basics, customer service standards, personnel management, margins, expenses, income statement case study