Proj Prog Mgmt Director
Accomplished, creative and well-rounded professional known for delivering results with high levels of quality and ethics, seeking a Marketing Program Manager position.
Brings 10 years of solid experience and select strengths including Project Management MBA, analytic expertise and customer focus. Drive for results with passion, energy and enthusiasm . Equally effective at relationship building, program development, and team leadership.
Global Focus, Targeted Solutions!
"Creativity is Intelligence having fun" Albert Einstein
"Yvonne collaborates with everyone on my team as she's part of it. She injects herself into situations to help resolve them and improve out teams delivery. I have no doubt that without here tenacity we would not be where we are today , Yvonne delivers on everything we ask of her and more. She works diligently to ensure that the team stay on top of the important topics and she always takes tasks away and delivers on her commitments. She has helped my team be more aware and thus bringing closure to tickets quicker than the SLA and improving our metrics. She works with passion about doing the best she can do and doing the right thing..."
Pete Smith - IT Director, IMS Transformation Programs
"Yvonne is an excellent, customer-focused project manager. I worked closely with her when she led efforts for our Latin American customer experience surveys. A critical part of this role was engaging with and presenting to our key sales executives. She did a fantastic job to analyze key data elements and ensure that the leaders had the information that they needed to make key business decisions with our customers’ priorities in mind. I highly recommend Yvonne, and it would be a pleasure to work with her again"
Doreen Dockweiler - Project Program Manager Director, GSO
"Yvonne is an exceptional employee who exhibits a work ethic that cannot be topped. When met with challenging deadlines or projects she meets them with excitement and clarity. Yvonne does a great job of setting expectations and resetting them if/where needed. Yvonne has shown strategic thought and leadership, Yvonne is a team player that goes above and beyond to ensure all team members are treated with respect. I can't say enough about her great attitude toward work and others and her willingness to do what is right for Dell..."
Karl Urton - Service Delivery Sr. Manager
Develop strong professional relationships with Tower Leaders, Enterprise Process Owners and Center of Excellence team.
Collaborate with business owners to define key performance indicators (KPI), implement Project Management methodology, and establish best practices / process improvement initiatives to increase customer satisfaction.
Create customer service operating procedures and maintained demographics information.
Lead Net Promoter Score (NPS) activities, including vendor, customers and stakeholder management.
Manage marketing research, web surveys development as well as ad-hoc surveys consulting / design.
Develop proactive solutions to improve operational performance via data analysis and opportunity assessment.
Respond to inbound queue calls for North American consumer market.
Consistently meet and surpass sales business goals.