Ohn Mar Cho

Work History

Work History

Nov 2013 - Dec 2015

Executive Housekeeper

The Lake Garden - MGallery by Sofitel - Accor Hotels - Nay Pyi Taw - Myanmar

Pre-opening MGallery  by Sofitel Accor Hotels - (Nay Pyi Taw New capital of Myanmar). 165 rooms - 2 Presidential Suites (1173 m² )- 8 Executive Suites (72m² ), 30 Deluxe Suites (72 m²), 64 Deluxe Rooms (38 m²), 61 Superior Rooms (38 m²),  4 restaurants - 1 specialty restaurant - Wine cellar & Cigar - Business Corner - 5 Meeting rooms - Swimming pools - Spa & Fitness center - Tennis courts & activities etc..  

Managed all the housekeeping staff and their activities in order to maintain the hotel in a clean as per the hotel standard. Has the authority to hire or discharge, plans and assigns work assignments, give training for newly recruited employees, decoration, audit and inspects housekeeping personal work assignment. Take care of the budget and budget controlling for the department.Ensure condition for the safety and security of staff and guests.Establish procedures with CE on repair and maintenance.Coordinate. procedures with FO, reservation etc.. Prepare jop descriptions and specification Establish procedures with purchasing and receiving.Establish linen and uniform par's.Establish procedures with laundry on daily schedule.
Plan physical layout and review requirement of linen room. Evaluate needs for contract cleaning and appoint contractors. Develop uniform handling procedures. Establish maid carts supplies.Set up maids rooms and store room par's and procedures.Develop invntory procedures .Prepare "HOUSEKEEPING CHECK" list for rooms and public areas.Establish guests supplies par stock and storage areas .Establish procedures with F&B for cleaning outlets.Prepare equipment usage procedures and records.Develop and implement training program.Follow up on all FF&E purchase orders and delivery schedule .Follow up on all plants material delivery schedule .Prepare schedule for uniform and linen issue to dept concerned.Set up chemical and equipment storage faclilties. Hire staff as per hiring schedule .Prepare furnishing record for rooms, public areas and F&B areas .Prepare cleaning schedule for hotel .Coordinate guest room set up and requirment .Develop room cleaning, rubish removal, laundry coordination system .Establish standard for suites set up/turn down and guests supplies .Establish procedures with F&B for room service tray clearing and in room Minibar .Uniform measurement completed .Prepare work Schedules for rooms and PA. Check equipment installed and Quality /Quality delivered. Uniforms delivered .Rooms fully set up and ready for sale.

Jul 2012 - Jul 2013

Executive Housekeeper

Amara Ocean Resort - Ngapali Beach - Myanmar

Opening Amara Group , 28 Luxury Villas, Restaurant, Business Center, Pool Bar lounge, Spa, Swining Pool,activities etc..

Managed all the housekeeping staff and their activities in order to maintain the hotel in a clean as per the hotel standard.Housekeeping possess good analytical, computer, budget,prepare department vacation plan, dealing with suppliers, duty roster, daily work allocation, annual and monthly training plan, correspondence and Daily and Monthly report to general Manager in hotel industry. Has the authority to hire or discharge, plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping personal work assignment. Take care of the budget and budget controlling for the department. Ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay.Coordinate guest room set up and requirment.

Oct 2010 - Jun 2012

Assistant Executive Housekeeper

One and Only - The Palm - Dubai - UAE

Pre - opening , 94 room including 25 suites and four beach-front villas, 3 Restaurant, Beach, tennis court, spa, gym, personal trainers, fitness classes, hair salon, librar, Hotel Bar, Swining  Pool, Kid clup,activities etc.

Supervises and coordinates activities of room attendant, house attendant, public area clean floor supervisors. Assists in the managing and directing of the daily operations of all Housekeeping and laundry functions. Also provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling and also enforces to the hotels standard operating procedures. Complete understanding of and adhere to the hotel’s policy relation to fire, hygiene, health and safety.Handle and report any guest complaints. Participates in and enforces quality assurance for Housekeeping Department and department cost control measures. Experience with turndown service, special needs of VIP Guests, repeated Guest, etc. Pay attention to detail and the ability to effectively deal with guests, other departments and housekeeping staff.Good relationship with other department and teams.

Jul 2007 - Jun 2010

Housekeeping Floor Supervisor

Sofitel The Palace the Old Town rebrand THE ADRESS The Palace The Downtown - Dubai - UAE

Pre-opening Hotel.

Maintain and ensure the efficiency and standards of the Housekeeping department. Ensure qualities standards of cleanliness, hygiene and tidiness are maintained throughout the hotel and to manage the housekeeping and laundry department efficiently to maintain standards and control costs. To maintain guest rooms, working areas, and the hotel premises in general in a clean and orderly manner.Fully aware of linen procedures and assist with linen inventories as required.Complete understanding of and adhere to the hotel’s policy relation to fire, hygiene, health and safety. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards.  To supervise room attendants and public area attendant to deliver an excellent Guest satisfaction and experience.On time to time basis may also be required to assist the Housekeeping Manager in training and various activities etc.

Apr 2002 - Jul 2007

Room Attendant / Housekeeping Desk Coordinator / Linen & Laundry Attendant

Sofitel City Center Hotel & Residence Accor Hotels - Dubai - UAE

Following daily work schedule to maintain all guest room, public area and corridor neat and clean according to the Hotel standard. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.Deliver excellent customer service, at all times.Maintain high standard of personal appearance and hygiene at all times.

Provide service and information to hotel guests and outside callers. Assist in administration for Housekeeping operations.Maintain good working relationships with your own colleagues, and all other departments.Complete understanding of and adhere to the hotel’s policy relation to fire, hygiene, health and safety.Arranges appointments for Housekeeping Manager, reminds him of appointments and meetings. Responsible for the cleanliness of your own work area.Keeps files and records in good order to enable you to locate information as requested.To issue keys and pagers to shift maids.To handle and log all incoming calls and inquiries related to Housekeeping operations. Provide service and information to hotel guest and outside callers.To check and endorse on master key control chart.To contact suppliers for any repairs on operating equipment.Keep the notice board up to date with the relevant information.Up to date information of every departmental section comes under house keeping.

Issue uniforms and linen to staff acording to systems and the procedures laid down by the hotel management. Also takes inventory and control movement of soild, damaged and fresh linen and uniforms.

Feb 2001 - Mar 2002

Housekeeping Floor Supervisor

Sofitel Plaza Yangon - Accor Hotels - Myanmar

Inspect the performance of assigned area.Inspect the performance of assigned area . Ensuring that all procedures are completed as per the hotel's operating standards. Maintain the guest rooms, working areas, and the hotel premises in clean and orderly manner. Coordinating daily housekeeping operations and maintaining the housekeeping operating standards. Supervising room attendants to deliver an excellent Guest satisfaction and experience. On time to time basis may also be required to assist the Housekeeping Manager in various activities

Jun 1997 - Feb 2001

Room Attendant

Hotel Equatorial - Yangon - Myanmar

Pre-opening

Following daily work schedule to maintain all guest room, public area and corridor neat and clean according to the Hotel standard. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.Deliver excellent customer service, at all times.Maintain high standard of personal appearance and hygiene at all times.

Education

Education
Jun 1997 - Aug 2001

Final Year (Law)- Major

University of Yangon Myanmar


Feb 1983 - Sep 1995

Grade - 11

Basic Education High School No.1 Insein- Yangon - Myanmar


Skill

Microsoft Word - Excle - Outlook - Power Point

Hotel Fidelio System

Hotel Opera System

Hotel Easy Fo System

Computerized Accounting Level 2 (LCCI)

Material Control System (MC)

Certifications

Certifications
Jul 2002 - Dec 2015

Several Hotel Industrial & Operational Trainings by Accor Academie since 2002

Accor Academie

Train to Trainer, Welcoming a guest & State of mind,Bienvenue Chez Accor, Hygiene and Quality,Johnson Diversey Chemical Training, Keys to Luxury for associates, First Aid Training Course, Le Club Accor Hotels link ans Epay, Accor Ethic & Corporte Social Responsibility

Dec 2013 - Dec 2014

Planet 21 (The Accor Sustainable Developement Program)

Accor Hotels

I'm the Planet  21  Champion of The Lake Garden Hotel Nay Pyi Taw - Myanmar

Nov 2013 - Nov 2013

Training to Trainer ( Accor Hotels)

Accor Academie
Sep 2010 - Nov 2010

Hotel Accounting Supervisory Course (Kandawgyi Palace Hotel)

(Hotel and Tourism Training Center - Myanmar)


Jul 1996 - Sep 1996

Housekeeping Basic Course ( Kandawgyi Palace Hotel)

(Hotel and Tourism Training Center - Myanmar)