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My name is Mallory James, and I am originally from Austintown, OH. I currently reside in Laurel, MS, and have been living here with my family for seven years. I enrolled in Jones County Junior College in August of 2010, and I graduated in the fall of 2011 with my Associates degree in Arts, focusing on International Business. After completing a month long study abroad in London, I graduated from The University of Southern Mississippi, receiving a Bachelor of Science in Business Administration degree, focusing on International Business. I am currently in pursuit of my Masters of Business Adminstration from The University of Southern Mississippi.


To obtain a profession with a global, growth-oriented company that offers challenging responsibilities, the potential for advancement, and opportunity to make positive contributions by reducing losses and maximizing profits.


Jan 2012May 2013

Bachelor's of Science in Business Administration

The University of Southern Mississippi


  • Inducted October 18, 2012


  • Inducted April 7, 2013


  • Inducted March 26, 2013
Aug 2010Dec 2011

Associates of Art

Jones County Junior College


  • Inducted October 4, 2011
  • Volunteered with "Treats in the Streets," a Halloween experience for children.
  • Participated with the preparation of homecoming.
  • Volunteered with "Honors in Action," helping escort first graders around the campus.


  • Inducted March 28, 2011

Work History

May 2013Present

Human Resource Specialist

Central Sunbelt Federal Credit Union
  • Manage a variety of HR functions, including payroll and benefits administration for 80+ employees and 401k enrollment while ensuring 100% compliance with labor laws and regulatory mandates. 
  • Conduct/facilitate new hire orientation and on-boarding processes.
  • Reorganized/maintain personnel files to ensure compliance.
  • Drafted documents in regards to job offers, transfers, and termination and severance paperwork.
  • Complete weekly, monthly, and quarterly performance reports for each of our seven branches for growth/incentive purposes. 
Feb 2012Jan 2013

Customer Service Representative

Citizens National Bank
  • Minimized loss through effective cash management.
  • Responsibilities include cashing checks, accepting deposits, issuing money orders and official checks, cash advances and fund transfers.
  • Completed Monetary Instrument Report and MoneyGram Report on a daily basis.
  • Cross-sold bank services and products to meet teller referral targets. 
Jul 2009Feb 2012

Account Service Representative

Cellular South
  • Extensive knowledge of cellular technologies. 
  • Exceptional communication skills.
Dec 2007Jul 2009

Account Service Representative

  • Aggressive sales generation through consistent customer service.
  • Customer oriented by providing excellent customer service.
  • Maintained day-to-day records to ensure monthly goals were reached/surpassed.
May 2007Sep 2007

Sales Associate/Temporary Key Holder

JB Robinson Jewelers
  • Have supervised others, handled difficult customers and participated in special promotions and incentive programs.
  • Strong communication skills and high motivation with the ability to manage and train others.
  • Ensured corporate goals were met and exceeded, focusing on merchandising, visual presentation and exceptional customer service.
Mar 2007May 2007


Abercrombie and Fitch
  • Merchandised designer women's and men's wear.
  • Handled the receiving and processing of products.
  • Superior merchandise knowledge for customer satisfaction.
  • Maximize customer traffic and increase sales through product display.
Jul 2005May 2007

Store Manager

  • Ability to effectively recruit, train and manage a sales staff.
  • Completed payroll management, scheduling, reports and inventory.
  • Supervised, motivated and monitored team performance.
  • Set budgets/targets. 
  • Maintained detailed documentation of the company's products and product development.
  • Skilled training with the ability to open and close the retail store in different locations.
  • Controlled loss through effective cash control and loss prevention awareness.
  • Excellent visual merchandising to impact sales performance.
Mar 2005Jan 2006

Sales Associate

Victoria's Secret
  • Aggressive sales generation through superior customer service.
  • Skilled register training with the ability to open, close and audit registers.
  • Excellent merchandising to create a constant crisp visual presentation.
  • Controlling loss through effective cash control and loss prevention techniques.
May 2003Jul 2005

Sales lead in training

d.e.m.o/pacific sunwear
  • Effectively contributed to the success of a high volume retail establishment.
  • Maximized volume through excellent customer service and crisp merchandising techniques.
  • Skilled in loss prevention techniques in all areas of external loss.
  • Produced a sales driven team environment through superior training of sales associates under the guidance of the store manager.
  • Successfully achieved excellence in additional responsibilities given to excel into management.