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Work experience

April 13th 2015Present

Digital Financial services and Payments

KCB Bank Ltd
  • Manage Revolving Payments.
  • Business development
  • Product development
  • Project Management
  • Training of Mtaani Agents
  • Training of Internal and external users
  • Develop training curriculum
  • Develop training schedules
  • Develop Business cases and proposals
  • Handle Multi vendor projects

Achievements

  • Implemented Billing solution for Major Partners in Kenya, KPLC Post Paid, KPLC Prepaid, Zuku, DSTv, GoTv
  • Product growth in  1year- 131%
  • Availed bill payments to 12,000 KCB agents
  • Worked on KCB Pepea card for FMCG distributors, PAYe(pay as you eat) for schools and sports event ticketing.
  • Trained 12000 agents country wide on bill payments
  • Trained vendor agents on new service offering e.g Multi choice,KPLC,Zuku
  • Trained 180 KCB customer experience staff, and 1700 sales force on service offering.
  • Organized innovation week.
  • Organized countrywide Mpesa agent forum to train them on account to Mpesa float purchase
  • Currently working on Invoice Payments via Mobile and Agents, School fee payments via Mobile
  • Trained 175 Branch managers, Trained Sales Managers and Direct Sales representatives and KCB Contact centre
  • Risk Analysis of the Business
  • Ensuring Operational Readiness of the Service
  • Achieved 100% system stability on Pilot.
  • Assisting Strategy team on working on financial inclusion services driven by bill payments.
  • Launched Bill Payments June 19th 2015(Soft Launch).
  • Participated in financial inclusion projects e.g last mile electricity loans KCB-Mpesa, KCB mobiloans,Mchanga payment automation.
  • KCB mobile insurance launch April 30th 2017
  • Pesalink project
Nov 2011April 2015

Director/Founder

Mobiconnect Ltd
  • Software Development for Financial Inclusion
  • Financial services and products Consultant Rapid Communications Ltd
  • Designed and developed Mobile Micro lending products and Micro Insurance distribution products.
  • Consulted for supersonicz Ltd UK, Alghurair money transfer, Aftab Money transfer on inbound Mobile remittance services.
  • Developed VAS solutions for Premium rate service providers e.g. SDP platforms to generate SMS and disseminate content on Mobile

Achievements

http://www.kenvibez.com/?p=4490

http://www.humanipo.com/news/41379/kenyans-to-use-mobile-app-to-acquire-startimes-set-top-boxes/

http://bloggers.or.ke/you-can-now-get-a-startimes-set-top-box-using-a-mobile-application/

http://www.kachwanya.com/kenyans-acquire-set-top-boxes-little-ksh-387-644-per-month/#sthash.TYfRirPp.dpbs

 http://jamiiborabank.co.ke/partnerships/jbbkenya-power-rapid-communications

http://www.mobiconnect.co.ke/m-hela/

Mobiconnect Won Pivot 25 awards on best Mobile ticketing platform

Nov 2007Oct 2011

Senior Sales Executive- ERP

TECHNOBRAIN LTD

responsible for:

  • Business development
  • Co-ordination of front office and call center team
  • Existing Clients' Support/ satisfaction
  • Follow up on client account payments and status
  • Responsible for administrative duties like storing and creation of proposals, tenders, quotations, faxes and letters
  • Creating of leads and making them prospects, identifying new opportunities, and creating a pipeline for different products.
  • Sales and marketing of products and services to co-operate clients i.e business solutions
  • Collecting, managing and storing advertising materials this included photo recording and editing.
  • Business to business marketing
  • Customer relationship management

Key Achievements

  • Mastery and detailed application of highly complex brief comprehending the overall development of the project
  • Successful negotiating at national and international levels
  • Closed deals worth 25,000-45,000 USD- clients were FAWE, Hope worldwide, and Transparency international.
  • Marketing and promotion of company products
  • Participated in various tenders eg Energy regulation board, Ministry of Transport Driving license tender, Horticultural Development Authority, NSSF, Retirement Benefits Authority, Ministry Of Finance, KCAA, Kenya Aviation Authority
  • Assist The country manager in preparing back ground papers for tenders, proposals and other administrative duties
Dec 2006Oct 2007

MPESA TEAM LEADER

TOP IMAGE LTD- Safaricom Mpesa trade consultant

Responsibilities;

  • Conduct Mpesa Agent training
  • Manage assigned Channels
  • Recruit Mpesa Agents
  • Provide agents with Mpesa Merchandise and tools of trade.
  • Assist in the registration of Agents
  • Agent relationship management.
  • Manage a team of 15 TDRS in the channels assigned.

Key Achievements

Recruited and managed agents in Embakassi Area, Nairobi west and Langata Area.

Education

April 2016June 2016

Certificate in Digital Money

Tufts Fletcher school of law and diplomacy

Examiner: Digital Fronteirs institute South Africa

  • What is digital money
Nov 2002Dec 2006

Business Administration

Maseno University

Bachelors in Business administration- Marketing Second class honors

Charts

Prosperity for all, Poverty to none; A journey towards disruptive financial inclusion

Summary

Barry Segal, the founder of Segal Family Foundation, always says you can’t be “all over the lot.” Or to borrow from a blog  by Hannah McCandless: “we pick our passion from the plethora of opportunities, do our part, and do it well. I have a passion of eliviating poverty, providing value and to create a smile in every struggling human being. There are many problems in the world, since i cannot be allover the place i choose technology, i choose innovative financial services, i choose finance with empathy. How can i make a difference in one individual's life, create value, make some of their struggles bearable,  if not all their struggles by using technology, in my perception the answer is Financial inclusion, having financial empathy, creating affordable, well thought out solutions to enable the distribution of financial access, in order for a family or an individual to access vital amenities like education, insurance,housing, food sustainability and clothing by enabling financial security, financial access and in turn job creation....