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Sudev Sundar Goswami

Technical Solutions Consultant

Work History

Nov 2017Present

Technical Solutions Consultant

Hewlett Packard Enterprise

Server Support Engineer for Americas Region

Troubleshooting MS and Non MS ( Vmware and Linux) HPE Servers.

May 2016Nov 2017

Client Tech Support Senior Associate

Dell International Services

Windows and Hardware Voice Support for  laptop and desktop for Americas Region

Jul 2014Feb 2016

Senior Associate


Windows and HP Inc Hardware Voice Support for  laptop and desktop for Americas Region.

Guided my team as a Sales Coach to meet and exceed the assigned revenue target without compromising on the user experience.


As a Technical Solutions Consultant within the Enterprise portfolio, I have a track record of exemplary level of service to a wide range of clients.

My objective is to ensure that I take complete ownership of user's issue and drive it towards a first call resolution and contribute to the overall success of the organization without compromising on client satisfaction.


Aug 2010Jun 2014

Bachelors in Technology

West Bengal University Of Technology

Electronics and Communication Engineering

Apr 2009May 2010

Senior Secondary

Central Board Of Secondary Education

Science Stream ClassXII

Apr 2007May 2008


Central Board Of Secondary Education

Class X


Customer Retention

Providing the best support experience to retain the client.

Going the extra mile to ensure business over word of mouth.

Effective Communication

Making the Client Journey easier and seamless through different modes of support.

Ensuring ownership at every step.


Managing clients with different needs and understanding the severity of the situation

Easily adapting to each and every process change.


Contributing with ideas to improve the process and enhance Client Satisfaction.

Thinking from the client perspective.


Quick to learn with quality and consistency.

Key Responsibilities Handled

  • Helping my fellow colleagues to improve their communication skills.
  • Scrubbing of entity data to help in improving CSAT scores.
  • Helping and suggesting ways to my team to provide the best user experience.

Personal Qualities

  • Ability to persuade and convince people.
  • Strong motivational and logical skills.
  • Ability to produce the best result in pressure situations.

Personal Details

DOB: 29:08:1992

Languages known: English, Hindi, Bengali

Current Address:  24, Geetha Nilaya ,Ramesh Nagar ,Bengaluru - 560037

Permanent Address: B7/2 Indralok Housing Estate Paikpara Kolkata - 700002