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Sudev Sundar Goswami

Technical Solutions Consultant

Work History

Nov 2017Present

Technical Solutions Consultant

Hewlett Packard Enterprise

Server Support Engineers for Americas Region

Assisting End Users/Partners/Account Managers regarding any hardware issues experienced on HPE Proliant Servers

May 2016Nov 2017

Client Tech Support Senior Associate

Dell International Services

Software and Hardware Troubleshooting for Dell PC owners (laptop & desktop) based in US and Canada over calls.

Jul 2014Feb 2016

Senior Associate

WIPRO

Consumer based software and hardware troubleshooting for Hewlett Packard laptop users based in United States and Canada. 

Guided my team as a Sales Coach to meet and exceed the assigned revenue target without compromising on the user experience.

Summary

As a Technical Solutions Consultant within the Enterprise portfolio, I have a track record of exemplary level of service to a wide range of clients.

My objective is to ensure that I take complete ownership of user's issue and drive it towards a first call resolution and contribute to the overall success of the organization without compromising on client satisfaction.

Academia

Aug 2010Jun 2014

Bachelors in Technology

West Bengal University Of Technology

Electronics and Communication Engineering

Apr 2009May 2010

Senior Secondary

Central Board Of Secondary Education

Science Stream ClassXII

Apr 2007May 2008

Secondary

Central Board Of Secondary Education

Class X

Skills

Customer Retention

Providing the best support experience to retain the client.

Going the extra mile to ensure business over word of mouth.

Effective Communication

Making the Client Journey easier and seamless through different modes of support.

Ensuring ownership at every step.

Flexibility

Managing clients with different needs and understanding the severity of the situation

Easily adapting to each and every process change.

Creativity

Contributing with ideas to improve the process and enhance Client Satisfaction.

Thinking from the client perspective.

Speed

Quick to learn with quality and consistency.

Key Responsibilities Handled

  • Helping my fellow colleagues to improve their communication skills.
  • Scrubbing of entity data to help in improving CSAT scores.
  • Helping and suggesting ways to my team to provide the best user experience.

Personal Qualities

  • Ability to persuade and convince people.
  • Strong motivational and logical skills.
  • Ability to produce the best result in pressure situations.

Personal Details

DOB: 29:08:1992

Languages known: English, Hindi, Bengali

Current Address:  24, Geetha Nilaya ,Ramesh Nagar ,Bengaluru - 560037

Permanent Address: B7/2 Indralok Housing Estate Paikpara Kolkata - 700002