Directed, developed and managed complex flight made up of over 130 active duty military, APF and NAF civilian personnel.Flight included: veterinarian clinic; pet quarantine and boarding kennel; collocated club, conference center and beach side snack bar/bar; 18-hole golf course to include pro shop, driving range, and snack bar; 18 lane bowling center w/ snack bar; skills development center comprised ofaward shop, frame shop, classes and programs; auto skills center providing full service automotive repair as well as self-help stalls, vehicle test bay, paint booth, tire repair, and car wash; outdoor recreation with two on base beaches, 43 spot FAMCAMP dry hook-up facility, 25M pool with year round operations, SCUBA resale shop and training facility. Total flight non-appropriated revenues in excess of $4.0 million annually.
-Developed strategic financial improvement plan for collocated club, plan provides roadmap for long term, achievable and sustainable financial performance.Predicated on revamping evening food programs, controlling labor and reducing cost of goods.
-Initiated new food programs, bringing first ever BBQ/smokehouse to Andersen AFB.
-Secured $455K for renovation of conference center; $150K for club carpet replacement; $200K for bowling center expansion; $30K auto skills center lobby renovation; $30K for O’lounge renovation; $80K for new golf course/pro shop entrance.
-Completely revised aquatics program, developed safer manning standards, improved training and ensured accountability for performance.
-Successfully planned 2009 Annual Customer Appreciation Picnic, event provided free food and entertainment for over 700 base participants.
-Improved food service sanitation in Club and Bowling.Activities went from receiving unsatisfactory food inspection ratings to receiving excellent ratings from public health.
-Improved customer service throughout flight, results realized by decrease in negative ICE comments.
-Put internal controls in-place at bowling center to stop financial losses; resulted in $19.3K performance improvement.
-Secured $420K in APF funding for authorized positions via NAF MOAs.
-Change Manager; Leading flight through Joint Basing, learning Navy programs and Navy “way.”